Nikhilesh Tiwari
Program Manager | Product | Supply Chain | E- Commerce | Strategy | Fulfilment
Dubai
Summary
Results-driven E-commerce and Marketplace leader with 8+ years of experience across hospitality, OTA ecosystems, and large-scale digital platforms. Proven ability to define and execute growth strategies, launch and scale high-impact channels, manage global partners, and drive revenue, P&L, and GMV growth. Known for strong operational execution, scalable program delivery, and effective cross-functional leadership.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Language
Work History
Program Manager- Seller Flex MENA+TR
Amazon
06.2021 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
OTA Manager
OYO Hospitality & Technology FZ LLC
11.2019 - 06.2021
- Managing all GO Live Process (On Boarding) for Middle East region with Central Alignment support.
- Channel P&L Management and Tracking CM by Property (Contribution Margin).
- Revenue Strategies for Online Travel Agents (OTA) platforms to achieve the targeted GMV and ARR.
- Maintaining Price Quality Score (PQS) for all the properties and Required action.
- Online Demand:- Travel E Commerce- B2B and B2C Partners
- Key Account for Booking.com, Agoda, Expedia, Hotelbeds, Seera & GoMMT.
- Portfolio of 70 Hotels in UAE, 30 Hotels in Oman, 15 Hotels in Bahrain and 110 Hotels in KSA.
- Managed and motivated employees to be productive and engaged in work.
Cluster Front Office Cum Revenue Manager
Regent Palace Hotel
12.2017 - 11.2019
Key Projects
- Launch & Scale Seller Flex channel on Amazon– MENA & Turkey [$400 MM Business landscape]
Played a key role in launching Seller Flex across UAE, Saudi Arabia, and Egypt, and later led the Turkey launch (2025). Scaled the program from inception to 300+ Selling Partners, 0.8MM Prime selection, and $20MM GMS within the first year, establishing SF as a core pillar of the 3P Prime ecosystem. - OTA & Revenue Optimization (Hospitality & E-commerce) [$100 MM Business landscape]
Managed and scaled key OTA partnerships (Booking.com, Expedia, Agoda, Hotelbeds) across the Middle East, driving GMV, ARR, and occupancy improvements through pricing strategy, campaign execution, and P&L optimization. - Marketplace Growth Strategy & Seller Expansion
Defined and executed seller expansion strategies across Softlines, CE, and Consumables, onboarding strategic brands (Adidas, Puma,Defacto Koton, Club Apparel etc) and resellers to accelerate selection depth and customer choice. Drove rapid selection growth during peak retail events, balancing speed, cost, and seller performance. - Product & Ecosystem Enablement (SF Capabilities)
Partnered with WW Product, Tech, and Ops teams to launch and operationalized key SF capabilities including Auto Ship, SSL, Hazmat (TR), and SmartConnect. Enabled integrator-led growth by onboarding multiple system integrators, covering the majority of active SF selection. - Geographical Expansion & Operations Scale-Up
Led SF geographic expansion in to Freezone in UAE and eight metros in Turkey, enabling multi-node operations and improving last-mile reach. Designed scalable operating mechanisms to support rapid volume growth while maintaining Prime service standards. - Speed Recovery & Operational Excellence Initiatives
Identified delivery speed degradation during hockey-stick growth phases and drove recovery initiatives, including cutoff-time extensions and 6-day operations for high-volume sellers. Balanced customer experience, operational feasibility, and cost trade-offs to restore speed performance.
Education
MBA - Business And Marketing
04.2001 -
Masters - Hospitality Management
01.2014
Belgium, Europe-Mumbai Center
Diploma - Hospitality Management
01-2010
Skills
Program & Portfolio Management
undefinedCertification
Certified PMP
Acknowledgement
I hereby declare that the above information furnished by me is absolutely true to the best of my knowledge and belief. Place: Dubai Date
Timeline
Certified PMP
11-2025
Program Manager- Seller Flex MENA+TR - Amazon
06.2021 - Current
OTA Manager - OYO Hospitality & Technology FZ LLC
11.2019 - 06.2021
Cluster Front Office Cum Revenue Manager - Regent Palace Hotel
12.2017 - 11.2019
Welingkar Mumbai (WeSchool) - MBA, Business And Marketing
04.2001 -
United Business Institutes - Masters, Hospitality Management
IHM-Lucknow - Diploma, Hospitality Management