Nikhil Kumar C R
Bengaluru
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Coordination With Team Menbers And Customer
11.2022 - Current
- Implemented staff training programs, improving employee performance and team cohesion.
Supervisor
Stock Checks
11.2021 - 11.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Leader, Sales Operations
Product Promotion
03.2020 - 05.2021
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
Education
Bachelor of Science - Science
IGNOU
Bengaluru, India06.2024
No Degree - Science
Government Science College, India
Bengaluru, India03.2019
Skills
- Corporate Branding
- Documentation And Reporting
- Inventory Oversight
- Team Training
- Team building and supervision
- Customer Service
- Daily Reporting
reading books and watching moveis
When I'm in stress and depression, I always watch moveis to get out from stress and depression.
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
Timeline
Front Desk Manager
Coordination With Team Menbers And Customer
11.2022 - Current
Supervisor
Stock Checks
11.2021 - 11.2022
Team Leader, Sales Operations
Product Promotion
03.2020 - 05.2021
Bachelor of Science - Science
IGNOU
No Degree - Science
Government Science College, India
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