Nikhil Kumar Gajengi
Senior Technical Advisor L2
Bhiwandi
Summary
First-rate Technical Advisor with almost 4 years of experience offering outstanding support to users/customers/clients of various levels. Exceptional skills and knowledge in multiple development tools and subject matter expert on current role. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Support Advisor
Concentrix Services Private Ltd
Pune
10.2020 - Current
- Complex technical issues that arose on client computer using troubleshooting.
- Successfully administered user accounts, Exchange mailboxes, and security and distribution.
- Managed assets inventory and deployed desktop images to end users, Managed over 50 customer calls per day, and also "Increased sales by 10%".
- Identified problem and forwarded it to appropriate area of responsibility. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
- Was also mentoring and helping the new agents, creating reports and verifying all the cases, also on a support/floor walker to clear the agents query and also handled the escalation cases.
Technical Consultant
Accenture Services Pvt ltd
Vikhroli
07.2018 - 06.2020
- Based on a CRM application where need to maintain the client data and worked on a different tools like Citrix, AWS, Siebel and Sales force.
- Need to handle the technical quires on the call/emails with the customer all over the global projects of Equinix.
- Was also on a support/floorwalker to clear the agent’s query and also handled the escalation cases.
- Ability to thrive in a fast-paced, innovative and entrepreneurial environment.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Education
MBA - IT Project And Management
L.N.Welingkar Institute of Management
Mumbai 08.2020 - 08.2022
B.E. (Bachelor of Engineering) - Computer Engineering
Indira College of Engineering And Management
Pune 07.2012 - 08.2017
Skills
Application support
Technical issues analysis
Software diagnosis
Customer service expert
Excellent Communication
Good Telephone Etiquette
Customer Relationship Management Software (CRM)
Software Development Life Cycle (SDLC)
Proficiency in Java and HTML5
Networking issues
Networking knowledge
Networking skills
Quality Improvement
Teamwork and Collaboration
Cultural Awareness
Development Tools
JDK, Eclipse, Citrix, AWS, Siebel, Sales force, CDAX, LMI, Global Newton and OMINI Channel.
Certification
Software Testing
Operating system
MSDOS, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 and 11, IOS.
Hobbies
Listening music, net surfing, hangouts with friends, playing games, knowing about mysterious things.
Timeline
Senior Technical Support Advisor
Concentrix Services Private Ltd
10.2020 - Current
MBA - IT Project And Management
L.N.Welingkar Institute of Management
08.2020 - 08.2022
Microsoft office: Word, Excel and PowerPoint
08-2019
Technical Consultant
Accenture Services Pvt ltd
07.2018 - 06.2020
Software Testing
10-2017
B.E. (Bachelor of Engineering) - Computer Engineering
Indira College of Engineering And Management
07.2012 - 08.2017