NIKHIL KUMAR JAYASWAL
PRODUCT SERVICE
NEW DELHI,INDIA
Summary
-Proficient {CSR} with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
-Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in [OPERA], [MICROS] and [AMADEUS].
-Polite and professional [CLIENT SERVICE] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SERVICE AGENT
VISTARA AIRWAYS
NEW DELHI, INDIA
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used {AMADEUS} to prepare pre-departure and post-departure reports and passenger manifests.
- Pre-flight – Check flight details ( registration ) assign the flight and block seats. Check for special messages for outgoing passengers.
- Documents check – Travel documents (passport/certificate of identity/emergency certificate/merchant seamen book), endorsement, visas, health certificate, airport tax, custom.
- Introduced complex baggage screening system, increasing screening accuracy.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Resolved over [50] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Front Desk Associate
THE OBEROI, GURGAON
DELHI, NCR, INDIA
02.2019 - 11.2020
- Used internal software to process reservations, check-ins and check-outs.
- Greet customers at entrance and provided professional and friendly assistance.
- Welcomed guests personally every day to promote friendliness and improve customer satisfaction.
- Check guests in and make them to fill their GRC upon check-in and Verify guests' payment methods during check-in.
- Using positive attitude at all times and responding quickly, resolved customer complaints, concerns and other issues to their satisfaction.
- Made travel arrangements for executives and collected required documents for staff meetings and trips.
- Delivered information in response to telephone inquiries from clients.
- Created invoices for customers' purchases, prepared packages for shipment, and arranged courier delivery.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Developed team communications and information for meetings.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Education
BACHELOR'S iN HOTEL MANAGEMENT - Hospitality Administration And Management
AMITY UNIVERSITY, NOIDA
DELHI, NCR 07.2015 - 05.2019
POST GRADUATION iN AVAITION - AERONAUTICS AND FLIGHT INDUSTRY
INDIAN INSTITUTE oF AVAITION TRAINING
NEW DELHI 10.2020 - 04.2022
Skills
Empathetic and genuine
Accomplishments
- Certificate for completing the course in "FRONT DESK UPSELLING".
- Certificate for completing the course in "PROFIT AND LOSS ESSENTIAL".
ITC MAURYA / NEW DELHI / May 2017- August 2017.
• Vocational Training in “FRONT OFFICE, F&B SERVICE AND LEARNING SERVICE DEPARTMENTS” concerning hotel Industry.
THE OBEROI, GURUGRAM/ March 2019 - June 2019.
• Industrial Training in “FRONT-OFFICE & F&B SERVICE” concerning hotel Industry.
CRASH COURSE BY TYPSE IN HOSPITALITY INDUSTRY / July 2020.
Additional Information
- NATIONALITY- INDIAN
- WEIGHT- 72KG
- HEIGHT- 173CM
- DATE OF BIRTH- NOVEMBER 12TH, 1996
- MARITAL STATUS- SINGLE
Timeline
CUSTOMER SERVICE AGENT
VISTARA AIRWAYS
10.2021 - Current
POST GRADUATION iN AVAITION - AERONAUTICS AND FLIGHT INDUSTRY
INDIAN INSTITUTE oF AVAITION TRAINING
10.2020 - 04.2022
Front Desk Associate
THE OBEROI, GURGAON
02.2019 - 11.2020
BACHELOR'S iN HOTEL MANAGEMENT - Hospitality Administration And Management
AMITY UNIVERSITY, NOIDA
07.2015 - 05.2019
Similar Profiles
Aaron John DimasangalAaron John Dimasangal
Logistics Coordinator at Vistara Shipping Freight Broker Co. LLCLogistics Coordinator at Vistara Shipping Freight Broker Co. LLC
EBRAHIM AINASEBRAHIM AINAS
Customer Service Executive - AISATS at Vistara Airlines, AIR INDIACustomer Service Executive - AISATS at Vistara Airlines, AIR INDIA
Shreya SharmaShreya Sharma
Senior Cabin Supervisor at VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )Senior Cabin Supervisor at VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )