Nikhilkumar Kharat
Assistant Manager - Operations
Pune
Summary
Accomplished management professional with in-depth experience of more than 10 years in hospitality and restaurant management industry covering operations, customer relationship and people management. Well-versed in F&B service, team management, customer service management, staff training, inventory management, accounting and P&L handling and store operations. Proactive with demonstrated leadership abilities, excellent communication, interpersonal skills, strategic planning expertise and problem-solving acumen.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Assistant Manager - Operations
Cinepolis India Pvt. Ltd.
Pune
02.2018 - Current
- Supervise, co-ordinate and schedule entire operations of megaplex covering 15 screens with a team of 60-70 associates from operations and facility department; Ensure the implementation of standard operating procedures in all department
- Handle all aspects of operations including Food Production, Food Quality Assurance, F&B Service, Timely Delivery, Customer Relationship, Accounting, Cleaning and Hygiene
- Responsible for inventory control to maintain records of stock, repairs, sales and wastage; Take care of cash handling, deposit records and paperwork responsibilities; Analyse sales and profit reports on daily basis to develop growth strategies
- Look after show time manager, duty roaster, setting objectives for multi-task & multi-department workforce and operational audits
- Responsible for staff training at Cinema in operational efficiency, quality control standards, sanitation and safety procedures; Team Building & Management; Mentor team in applying effective sales techniques and delivering top-notch customer service
- Have completed "TRAIN THE TRAINER Programme" through iTrain Consultancy; Recognised for Best Training Assistant Manager in India
- Responsible for Patron's complaint handling professionally; Ensure customer satisfaction
- Offer hands-on assistance to customers, assess needs and maintain current knowledge of consumer preferences.
- Responsible for analysis and interpretation of customer satisfaction data and Net Promoter Score (NPS) survey conducted through online platform; Assess customer needs & driving factors for NPS through call and/or email to customers participated in NPS survey; Implement actions to drive positive changes in the NPS score.
Department Manager
Avenue Supermarkets Ltd.
Pune
04.2017 - 01.2018
- Responsible for inventory control, business development, customer satisfaction & benchmarking
- Executed liaison with local authorities and adhere to all compliances
- Responsible for training programs and team Handling at all departments like cash, sales, security, merchandise, housekeeping and general administration
Assistant Restaurant Manager
Dunkin Donuts (Jubilant FoodWorks Limited)
Pune
10.2014 - 03.2017
- Control day-to-day operation by scheduling manpower; Ordering donuts & supplies & developing Restaurant Team
- Ensure food quality and 100% customer satisfaction without any concern; Ensure complete and timely execution of corporate and local marketing programs; Delivery Area Mapping
- Controls on daily expenses & control on wastages
- Have won monthly & quarterly best customer service programme
Guest Experience Manager
Cafe Coffee Day, The Lounge
Pune
06.2013 - 10.2014
- Indenting for F&B; Operations Handling; Customer Service & Complaint Handling; Sales Building
- Training Latte Arts & SOPs to Team
- Focus on Merchandise & Corporate Bulk Bookings
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
F&B Associate
Taj Group of Hotels
Nashik
02.2012 - 04.2013
- In-Room Dining order taking & serving
- Bar Inventory
- Guest complaints handling
- Training Interns about menu & SOPs of IRD
- Participated in team-building activities to enhance working relationships
Trainee
Hyatt Regency
Mumbai
12.2010 - 04.2011
- Food and beverages production; Food and beverages service; Housekeeping and front desk operations
Education
Post Graduate Diploma in Hospitality Management -
MIT School of Distance Education
Pune 06.2013 - 08.2015
Bachelor of Commerce (B.Com) -
Yashwantrao Chavan Maharashtra Open University
Nashik 07.2010 - 06.2013
Diploma in Hotel Management & Catering Technology -
MGV'S Institute of HMCT
Nashik 07.2009 - 06.2012
Skills
Hospitality and Restaurant Management
Customer Service Management
Interpersonal Communication
Team Management
Leadership
Employee Training in cleaning & hygiene, sanitation and safety procedures
Food & Beverage Service
Inventory and Stock Control
Net Promoter Score (NPS) Analysis
Microsoft Office (Word, Excel, PPT)
Certification
Build Confidence with Self-Promotion - By Google Digital Garage
Timeline
Assistant Manager - Operations
Cinepolis India Pvt. Ltd.
02.2018 - Current
Department Manager
Avenue Supermarkets Ltd.
04.2017 - 01.2018
Assistant Restaurant Manager
Dunkin Donuts (Jubilant FoodWorks Limited)
10.2014 - 03.2017
Post Graduate Diploma in Hospitality Management -
MIT School of Distance Education
06.2013 - 08.2015
Guest Experience Manager
Cafe Coffee Day, The Lounge
06.2013 - 10.2014
F&B Associate
Taj Group of Hotels
02.2012 - 04.2013
Trainee
Hyatt Regency
12.2010 - 04.2011
Bachelor of Commerce (B.Com) -
Yashwantrao Chavan Maharashtra Open University
07.2010 - 06.2013
Diploma in Hotel Management & Catering Technology -
MGV'S Institute of HMCT
07.2009 - 06.2012