Nikhil Kumar Singh

Provided tailored financial guidance to meet customer requirements.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

• Adapted to changing project requirements, efficiently refactoring code to meet new specifications without compromising functionality or performance.
• Contributed to project planning sessions, providing accurate estimates for task completion timelines.
• Analyzed customer needs to create and implement appropriate solutions.
• Worked closely with clients to establish specifications and system designs.