NIKHIL KUMAR SUBHAM
Gurgaon
Summary
Dynamic professional with extensive experience in product management and customer service, notably at The Air Den 1. Proven ability to enhance customer engagement and streamline operations. Skilled in market research and team collaboration, driving strategic initiatives that improve service standards and profitability. Strong written communication and problem-solving abilities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Apprentice
PUNJAB NATIONAL BANK
CHARKHI DADRI
04.2026 - Current
- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service delivery, resulting in improved client satisfaction.
- Ensured compliance through KYC procedures and maintained DMS.
- Worked closely with mentors to understand project objectives.
- Developed knowledge base articles for common technical issues, streamlining customer support processes.
- Mentored junior staff on customer service techniques and product knowledge, fostering a more knowledgeable team.
- Developed strong product knowledge to better advise customers about solutions for their needs.
Client service delivery
FORAGE THIRD BRIDGE
Gurgaon
01.2026 - 01.2026
- Developed and implemented strategies to improve processes and procedures related to client service delivery.
- Actively participated in brainstorming sessions aimed at developing innovative approaches towards enhancing the quality of client service delivery.
- Utilized cutting-edge technology and financial software to streamline transaction processes and enhance client service delivery.
- Basic knowledge about client delivery simulations
Product Management Consultant
Learntube AI
Gurgaon
01.2026 - 01.2026
- Collaborated with cross-functional teams to define and refine product requirements and specifications, ensuring alignment with customer needs.
- Conducted market research to uncover customer needs and preferences, informing product strategy.
- Assisted in developing product roadmaps and prioritizing features for implementation based on stakeholder feedback.
CEO
THE AIR DEN 1
GURGAON
08.2025 - 01.2026
- Developed and implemented strategic business plans to increase company profitability.
- Developed strategic initiatives to enhance customer engagement and satisfaction.
- Developed strategies for improving customer service standards throughout the company.
- Collaborated with leadership team to define company vision and core values.
- Oversaw daily operations to ensure efficient service delivery and quality control.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Implemented training programs to improve employee skills and service standards.
- Analyzed market trends to inform business strategies and competitive positioning.
Education
Certificate Of Completion - Product Management Assessment
LEARNTUBE AI
01.2026 - 01.2026
Bachelor of Science - PHY, CHEM, MATHS, COMPUTER SCI
JAIPUR NATIONAL UNIVERSITY
JAIPUR, INDIA 08.2013 - 10.2016
DIPLOMA OF BASIC COMPUTER KNOWLEDGE - BASIC COMPUTER KNOWLEDGE
F.TECH
05.2012 - 05.2012
Skills
- Customer service
- Team collaboration
- Teamwork
- Written communication
- Market research
- Banking fundamentals
- Hospitality management
- Product management
Languages
Hindi
First Language
English
Beginner (A1)
A1
Accomplishments
- Certificate of completion in Product Management Assessment
- Computer diploma
- Sports certificates
Timeline
Apprentice
PUNJAB NATIONAL BANK
04.2026 - Current
Client service delivery
FORAGE THIRD BRIDGE
01.2026 - 01.2026
Product Management Consultant
Learntube AI
01.2026 - 01.2026
Certificate Of Completion - Product Management Assessment
LEARNTUBE AI
01.2026 - 01.2026
CEO
THE AIR DEN 1
08.2025 - 01.2026
Bachelor of Science - PHY, CHEM, MATHS, COMPUTER SCI
JAIPUR NATIONAL UNIVERSITY
08.2013 - 10.2016
DIPLOMA OF BASIC COMPUTER KNOWLEDGE - BASIC COMPUTER KNOWLEDGE
F.TECH
05.2012 - 05.2012