Summary
Overview
Work History
Education
Skills
Personal Information
Linguistic Abilities
Timeline
Generic

Kunal Mangalwadekar

Pune

Summary

Banking professional with 3+ years of experience in fraud operations, credit card chargebacks, reconciliation, and customer service within the financial services industry. Enterprising leader & planner with a strong record of contributions in streamlining operations, heightening productivity, systems & procedures. Experience across Banking Operations, Reconciliation Analysis, and Insurance claims processing. Handled end-to-end banking processes including GL and Suspense accounts Skilled in bank, account, and intercompany reconciliations Managed cash, accounts receivable and payable reconciliations end-to-end Identified and resolved discrepancies ensuring accurate financial reporting Conducted monthly, quarterly, and annual reconciliations of bank, GL, and intercompany accounts. Supported month-end and year-end closing activities and financial reporting. Used reconciliation tools to improve accuracy and process efficiency Strong ability to analyze financial statements, trends, and discrepancies Involved in operational improvements and adoption of new technology initiatives. Worked in fast-paced banking environments handling multiple business verticals and end-to-end transactions. Fraud Operations Analyst with experience in end-to-end dispute resolution, fraud investigation, and compliance with Visa and Mastercard regulations. Skilled in analyzing transaction patterns, identifying discrepancies, and resolving high-ageing, time-sensitive cases while maintaining SLA and quality standards. Experienced in Synergy projects involving merchant call listening to identify dispute root causes and validation through automated tools. Strong background in bank and general ledger reconciliations with a focus on accurate financial reporting and variance resolution.

Overview

3
3
years of professional experience

Work History

Fraud Operations Analyst

CITI
Pune
01.2025 - Current
  • Investigated and analyzed suspicious transactions to identify potential fraud across credit cards and digital banking channels.
  • Managed end-to-end lifecycle of credit card chargeback cases, including dispute intake, investigation, and resolution.
  • Analyzed cardholder disputes related to fraud, unauthorized transactions, and merchant-related issues in line with card network rules (Visa/Mastercard).
  • Investigated fraudulent transaction claims by evaluating account history, transaction patterns, and behavioral anomalies.
  • Communicated with cross functional stakeholders to gather additional information and provide updates on dispute status.
  • Achieved chargeback cases per month with 100% accuracy and SLA adherence from Oct’25- March’26.
  • Worked on Synergy project involving analysis of merchants recorded dispute calls to understand the actual transaction scenario.
  • Performed call listening to identify root causes of disputes, including fraud, service issues, or customer misunderstandings.
  • Validated dispute authenticity by cross-checking call insights with transaction data in the Automated Workstation tool.
  • Collaborated with internal teams to share insights and enhance dispute resolution accuracy.
  • Performed quality checks (QC) on high-ageing cases to ensure timely resolution and SLA adherence.
  • Reviewed near-regulatory deadline (REQZ) cases to prevent breaches and maintain compliance standards.
  • Identified discrepancies and ensured corrective actions to improve case quality and turnaround time.

Assistant Manager

HDFC BANK LTD
Pune
08.2023 - 12.2024
  • Driving branch profitability, and ensuring compliance with banking regulations.
  • Execute daily, monthly, and quarterly reconciliations of bank accounts, general ledger accounts, and intercompany transactions, ensuring accuracy and compliance.
  • Analyze reconciliation discrepancies, identify root causes, and collaborate with internal teams to resolve issues promptly.
  • Skilled in managing daily operations, promoting banking products, and fostering positive client relationships.
  • Expertise in payment reconciliation adhering to banking regulations and maintaining a secure and organized cash-handling process.
  • Prominent in track record underwriting, claims processing, and policy management.
  • Strong communicator with a demonstrated ability to build and maintain client relationships. Seeking to leverage expertise in insurance to contribute towards revenue management of the organization.
  • Proficient in handling all aspects of financial transactions including NEFT, RTGS, cheque payments, and cash handling, ensuring accuracy and adherence to regulatory guidelines.
  • Proven track record in implementing and maintaining robust internal controls, conducting thorough audits, and achieving compliance excellence.
  • Provision Desk (Backend) - Request Query and Complaints processing and closure end to end.

Associate Ops

WNS GLOBAL SERVICE PVT LTD.
Pune
04.2023 - 07.2023
  • Effectively managing customer relation operations and ensuring maximum Customer Satisfaction by providing timely resolution / clarification of queries.
  • Ensuring the technical knowledge of the team is updated and timely refreshed.
  • Developing a team environment that ensures that all team members perform at a consistently level & plan to make sure to utilize individual competency of each team member.
  • Handling customer queries, complaints and resolving them within the set TAT and maintaining good relationship with them.
  • Building cordial relationship with clients and facilitating them on using company services in better way.
  • Contribute to conceptualizing & implementing strategies to enhance operational efficiency and ensuring adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle.

Education

Master of Science -

Pune University
01-2022

Bachelor of Science -

Pune University
01-2020

HSC -

Maharashtra Board
01-2016

SSC -

Maharashtra Board
01-2014

Skills

  • Customer Service Delivery
  • Service Quality Standards
  • Process Excellence
  • Customer Relationship Management
  • Reconciliation Proficiency (Bank, GL, Intercompany)
  • Financial Analysis
  • Data Analysis & Reporting
  • Business Operations
  • Financial Transactions Processing
  • Vendor Management
  • Strategic Management
  • Product Life Cycle Management
  • Insurance Product Knowledge
  • Fraud Detection & Investigation
  • Credit Card Chargeback Processing
  • Transaction Monitoring & Analysis
  • Visa/Mastercard Dispute Resolution
  • AML/KYC Awareness & Compliance
  • Risk Assessment & Fraud Risk Analysis
  • Root Cause Analysis
  • High-Ageing Case Management
  • SLA & Quality Adherence
  • Synergy Projects (Call Listening & Merchant Analysis)
  • Automated Case Management Tools

Personal Information

Date of Birth: 08/18/98

Linguistic Abilities

  • English
  • Hindi
  • Marathi

Timeline

Fraud Operations Analyst

CITI
01.2025 - Current

Assistant Manager

HDFC BANK LTD
08.2023 - 12.2024

Associate Ops

WNS GLOBAL SERVICE PVT LTD.
04.2023 - 07.2023

Master of Science -

Pune University

Bachelor of Science -

Pune University

HSC -

Maharashtra Board

SSC -

Maharashtra Board
Kunal Mangalwadekar