Nikhil Matere
Bengaluru
Summary
As a Sr Technical Advisor with over 11 years of experience, I specialize in leveraging automation tools like Power Automate to streamline processes and drive efficiency. My expertise in identifying and fixing process gaps has led to significant improvements in operational workflows. I excel in developing dashboards and reports using Power BI and Excel, enhancing data visibility and decision-making. My strong interpersonal skills enable me to mentor engineers and collaborate effectively across teams, fostering a culture of continuous improvement. Additionally, I have a proven track record in creating comprehensive technical documentation to support and guide team members.
Overview
11
11
years of professional experience
12
12
Certification
Work History
Sr Technical Advisor
Microsoft
07.2024 - Current
- As a Sr Technical Advisor with over 10 years of experience, I have a proven track record of leveraging automation tools like Power Automate and visualization tools such as Power BI and Excel to streamline processes and save significant time across teams. My expertise extends to mentoring multiple engineers, helping them excel to different levels. I have been recognized with several awards, including the ACE award for Best Support Engineer and Best Technical Advisor in Windows Core. My technical skills encompass Microsoft Virtualization (Hyper-V), Windows Failover Clustering, Storage solutions, Azure Local and disaster recovery, among others.
- Spearhead a team of 13 engineers, providing technical support and resolving complex issues related to Windows Core technologies.
- Implemented automation solutions using Power Automate, resulting in a 30% reduction in manual tasks.
- Developed dashboards and reports using Power BI, Excel, and Azure DevOps Dashboard, enhancing data visibility and decision-making processes with real-time data that is centrally managed.
- Mentored Engineers, Fellow TA, facilitating their growth and development within the team.
- Recognized with the WinComm Excellence award for outstanding performance and innovative ideas that saved time as a Technical Advisor.
Technical Advisor
Microsoft
10.2019 - Current
- Identify and Correct process gaps to streamline process and share solutions broadly to improve the customer experience.
- Assisted in hiring new talents and their onboarding.
- Assist the team with Technical Roadblocks to ensure customers satisfaction and better support.
- Assist in Technical case reviews proactive and reactive.
- Use business integration knowledge when engaging with customers and partners.
- Create and manage Dashboard for the team for visualization of the team progress and identifying the areas to improve.
- Plan and help the team no delivering the technical trainings/Technical sessions/ Content creation/Video Content creation (In shorts).
Support Engineer
Microsoft
04.2017 - 11.2017
- As a part of Tier-3 team assisted customer through cases on technologies like Virtualization (Hyper-V, Failover Clustering, Backup, Storage, MSDTC, Docker and Containers, Kubernetes)
- Provide data and trace analysis based on data collected from customer to eliminate the critical issues
- Assisted peer and new hires by Mentoring them while onboarding
- Participated in team readiness by delivered technical triages, content creation and Video content creation
- Mentor engineer in cross region and POD for their up skilling.
Sr. System Admin
Katalyst
04.2017 - 11.2017
- Worked as a Tier 3 support to the Windows team in Katalyst providing trainings and planning and managing maintenance activities
Tier 2 Support Engineer
Convergys India Pvt Ltd
12.2014 - 04.2017
- Worked as a part of the Escalation Team (Tier 2) - troubleshooting Microsoft technologies handled by Team SETUP (Microsoft Server, windows server Backup, Microsoft Clustering, Servicing, Storage, Bit locker, Windows Deployment services (WDS)) and provide faster resolution to the problems
- Worked as Technology Trainer training new hires in SHA as well as DND technologies
Technical Support Associate
Mphasis
11.2013 - 08.2014
- Assisted American Express employee with windows and Application based issues, by providing support through, Chat, Phone and Remote sharing
Education
Bachelors of Engineering - Information Technology
Sinhagad Institute of Technology
Lonavala08.2013
Skills
- Process Automation - Power Automate
- Data Visualization: Power BI, MS Excel, Az DevOps Dashboards
- Windows Server Management
- Disaster Recovery Strategy
- Fundamentals of C Programming
- Fundamentals of Python
- Training Development and Delivery
- Effective Stakeholder Communication
- Operations Technical Management
- Efficiency Performance Evaluation
- Agile Project Management
Accomplishments
- Certified Scrum Master
- Microsoft AI Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified Trainer (MCT)
- MTA: Introduction to Programming Using Python
- Copilot Champ
Certification
- MCSE Azure Fundamentals - AZ900
- Introduction to Python Programming
Languages
English
Marathi
Hindi
Technical Skillset
Microsoft Virtualization - Hyper-V, Windows Failover Clustering, Windows Server Servicing, Windows server backup / VSS, Windows Deployment service (WDS), Storage (Disk recovery, Storage pool, S2D), System failure and disaster recovery - No Boot, HTML, Basics of C Programming, Basics of Python
Personal Information
Date of Birth: 06/18/89
Awards
- WinComm India Excellence Award Winner.
- ACE award for Best Technical Advisor Windows Core
- ACE award for Best Support Engineer Windows Core
- Pulse Award Winner to showcase culture in the team
- Diverse & Inclusive badge under the CSS India Culture Awards Program
Program Management Experience
- Worked on Windows Core Readiness program and implemented it successfully for Windows CSS POD.
- Worked on onboarding of PCMS, S500, DFM Knowledge and successfully implemented them on POD level.
- Worked on onboarding of Inshort (Video based learning) by being a core team member and helped smooth onboarding of the project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Technical Advisor
Microsoft
07.2024 - Current
Technical Advisor
Microsoft
10.2019 - Current
Support Engineer
Microsoft
04.2017 - 11.2017
Sr. System Admin
Katalyst
04.2017 - 11.2017
Tier 2 Support Engineer
Convergys India Pvt Ltd
12.2014 - 04.2017
Technical Support Associate
Mphasis
11.2013 - 08.2014
Bachelors of Engineering - Information Technology
Sinhagad Institute of Technology
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