Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of working thereby maintaining the reputation of the organization.
Hi, I’m
NIKHIL MENOY MENEZES
Karkala
Summary
Overview
4
years of professional experience
Work History
THE OTERRA HOTELS AND RESORTS
DUTY MANAGER
05.2023 - Current
Job overview
- Supervise overall activities in the department
- Supervises and delegates duties to supervisors and prepares work schedule for them
- Develop weekly Schedules, monitors team attendance and put up the leave calendar
- Plan and organize departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff)
- Keep knowledge/information of any change in resort policy and procedure and enforce them
- Ensures good communication and cooperation between front office department and other departments
- Perform all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements
- Controls expenses of front office department
- Liaise closely with Housekeeping to ensure that optimum number of room are available and all incoming guests requirements are met
- Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in System accordingly
- Conducts daily briefings
- Block special room
- Requests and personally check them prior to the arrival of guests
- Personally welcome guests and allocate rooms and coordinates with supervisor for proper follow up
- Personally resolve any problem a guest may face during his stay in the hotel and to provide the maximum service possible always with a marginfor flexibility
- Conduct regular inspections of areas directly under responsibility.
- Meet on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter
- Communicate to management concerned, movement of guests and guest comments
- Coordinate with the training department to implement training plans.
IBIS BENGALURU CITY CENTRE
DUTY MANAGER
01.2023 - 05.2023
Job overview
- Overseeing daily operations
- Ensuring employee productivity
- Monitoring efficiency of all processes and creating a positive work environment for employees
- Meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department's budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities.
MERCURE CHENNAI SRIPERUMBUDUR
DUTY MANAGER
04.2022 - 01.2023
Job overview
- Greeting the VIP guests of the hotel
- As directed by the Front Office Manager & Perform special services for VIP Guest's
- Check the cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
- Give the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows
- Co-ordinate with all departments concerned in order to maintain Front Office functions properly
- Handle guest complaints and other related problems and report on the guest complaint log book
- Work with management to assess and improve processes and policies
- Conducting training for the staffs.
MERCURE CHENNAI SRIPERUMBUDUR
FRONT OFFICE ASSOCIATE
08.2021 - 03.2022
Job overview
- Remained up-to-date on office systems and procedures
- Scheduled daily tasks based on immediacy and importance
- Contributed to the creation of company objectives and worked to support them
- Ensured compliance with hotel company standards and city hospitality policies
- Managed invoicing and rate negotiation for large clients, business guests, and group tours
- Confirmed group reservations and arranged personalized services for event attendees
- Initiated and implemented upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment.
RADISSON GOA CANDOLIM
FRONT OFFICE ASSOCIATE
02.2021 - 07.2021
Job overview
- Providing information regarding town attractions activities etc
- Co-ordinate with housekeeping for cleaning of rooms
- Performing Night Audit
- Performing Cashier Audit
- Handling guest reservation calls.
IBIS CHENNAI CENTRE
FRONT OFFICE ASSOCIATE
01.2020 - 01.2021
Job overview
- Welcome guest during check in and giving a fond farewell during check out
- Handling guest complaints and queries in efficient and timely manner
- Detailed information regarding arrivals and room requirements
- Providing excellent guest service as per the hotel standards.
HYATT REGENCY, MUMBAI
INTERNSHIP
12.2017 - 03.2018
Job overview
- Food and Beverage Service
- Housekeeping
- Front Office
- Culinary.
SMOKE N OVEN Café, MANGALURU
SERVICE STAFF
11.2016 - 02.2017
Job overview
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menu and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations
- Collaborate with other kitchen staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment.
Education
Welcomgroup Graduate School of Hotel Administration, Manipal University
Masters in Hospitality & Tourism
University Overview
Laxmi Memorial College of Hotel Management, Mangalore University
Bachelors in Hospitality Science
University Overview
Skills
KPI Setting and Review
Time Management
Team Supervision
Cash Management
New Employee Training
Timeline
DUTY MANAGER
THE OTERRA HOTELS AND RESORTS
05.2023 - Current
DUTY MANAGER
IBIS BENGALURU CITY CENTRE
01.2023 - 05.2023
DUTY MANAGER
MERCURE CHENNAI SRIPERUMBUDUR
04.2022 - 01.2023
FRONT OFFICE ASSOCIATE
MERCURE CHENNAI SRIPERUMBUDUR
08.2021 - 03.2022
FRONT OFFICE ASSOCIATE
RADISSON GOA CANDOLIM
02.2021 - 07.2021
FRONT OFFICE ASSOCIATE
IBIS CHENNAI CENTRE
01.2020 - 01.2021
INTERNSHIP
HYATT REGENCY, MUMBAI
12.2017 - 03.2018
SERVICE STAFF
SMOKE N OVEN Café, MANGALURU
11.2016 - 02.2017
Welcomgroup Graduate School of Hotel Administration, Manipal University
Masters in Hospitality & Tourism
Laxmi Memorial College of Hotel Management, Mangalore University
Bachelors in Hospitality Science