Nikhil Mathew Joseph

- Oversee and shape the entire operations and development of the business.

- Managing a high performing team of professionals in the shared service activities of GBS- IT & Digital, Human Capital Management, Business Process Management, Travel & Tourism, Marketing & Branding and Business & Social Advisory Services

- Develop, deliver and drive a robust framework, ensuring this in line with organization strategy.

- Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals.

- Drive process improvements across all of the various teams to deliver on efficiency metrics.

- Lead the team to meet business objectives by developing talent.

- Build and maintain effective communication channels between employees.

- Investigate and respond with root cause analysis for escalated matters and management concerns as they arise.

- Work with seniors/stakeholders to solve and design new processes.

- Provided administrative support to MD & CEO, that included coordinating calendars; arranging travel; and creating reports, spreadsheets, PowerPoint presentations and executive meeting minutes.

- Assisting MD & CEO in day to day activities. Providing inputs for clearing files. Routine file management. Disseminating the orders from MD & CEO across the organization timely and accurately.

- Ensuring timely response to communication from regulators, customers and other stakeholders keeping in mind that brand image of the organization is kept intact. Acting as the point of contact at MD Secretariat.

- Handled broad responsibilities; fielded an array of requests from internal/external customers; and thrived within busy environment requiring the ability to prioritize and manage concurrent projects.

- Entrusted to manage high-priority projects, MIS and reports.

- Head of Projects & Service Quality activities which includes setting up of the unit and managing various projects for logical closure.

- Lead for various transformational projects in Centralized Operations Department.

- Lead for continuous improvement, process re-engineering and Internal Financial Control activities of Centralized Operations.

- Project Lead for the Implementation of CKYC and on boarding of 20 lakhs live accounts.

- As a Consultant (Solution Manager) assisted the project team in achieving their goals and successfully provided signoff on time.

- Played a vital role as a Consultant with client in gathering requirements, solution discussion and written scripts- Business Requirement Documents (BRD), User Manuals, User Product Journey Presentations.

- Preparation of Functional Specification Documents and update the same to the team.

- Actively interacting with Development, Testing and Delivery Team to discuss and Project progress.

- Team Lead for CMS Operations (Payments, Settlements & Collections)- Centralized Processing Centre, Chennai.

- Monitoring the day to day operations of CMS Team and reporting the funds flow MI to Corporate Office.

- Routing all the payments pertaining to the trade community through Electronic Fund Transfers and Reconciliation of pooling account to avoid delay in Settlement of Payments.

- Coordinator for BCP activities at CPC Chennai for Exchange Clearing- Stock Exchange & RTGS Cell Mumbai.

- MIS Coordinator for Centralized Processing Centre- Chennai.

- Responsible for overall Corporate Banking Branch Operations with focus on Cash Management Services-Collections and Payments, Clearing, Gold Loan Operations, Remittance, Depository Operations and Customer Service.

- Verification and authorization of all entries of Cash Management/Clearing instruments and transactions.

- Cash Collections Management and ensuring dispatch of the schedules to the right location in time.