Nikhil Phulare
Cloud Engineer
Bangalore
Summary
Organized and dependable ,builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Cloud Support Engineer
Vantiva
08.2018 - Current
- Current Responsibilities –
- Creating Cloud Accounts (Azure, AWS) – Using AWS Account factory
- Creating IAM policies and rules as per requirement for delegated administration within AWS
- Cost Optimization with Cloud native tools (Azure Cost management , AWS optimisation hub,Wiz cost optimization) . Contributed to cost-saving initiatives by analyzing resource usage patterns and recommending optimizations where necessary
- Vulnerability management - Wiz
- Monthly Resource utilization report and Cloud chargeback
- Patching of cloud VM’s (manually or with deployed salt minion agents)
- Provided technical support for cloud infrastructure and services, enhancing user experience.
- Documented troubleshooting processes and solutions to streamline support operations.
- Previous Responsibilities:
- Mentored junior engineers on best practices and technical skills.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Managed multiple projects concurrently, ensuring timely completion within budget constraints.
- Coordinated project timelines and resource allocation to align with strategic goals.
- Analyzed performance metrics to identify areas for improvement and drive efficiency.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Improved resource allocation by closely monitoring team performance metrics and adjusting workloads as needed. - Migration projects –Windows 7 to 10, Domain Migration for corporate users.
- Mobile device managemenrt - Configure Intune and O365 support to end users.
- Working closely with Global IT teams in troubleshooting server issues.
- Developed and implemented system designs for audiovisual solutions.
- Analyzed system performance to identify areas for improvement.
- Conducted tests on new technologies to ensure compatibility and performance.
Linux System Administrator
IBM India Pvt Ltd
07.2015 - 04.2018
- Client: Walmart : Infrastructure Support
- Service Now , Remedy 7.0 , 8.1 ticketing tool experience.
- Working on Incident management , Change management .
- Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
- Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
- AIX , Linux – SLES 10 , SLES 11 , Red hat
- Windows Server 2008, 2008 R2
- Server’s hardware includes IBM/HP/Dell/Lenovo
- IBM Blade center servers
- Standalone servers:
- IBM – System X 35xx series M3 , M4 & M5 boxes
- HP – ProLiant DL380 G7 , G8 , G9
- Dell PowerEdge Servers
- Configured and maintained Linux servers to ensure optimal performance and security.
- Manage and administrate VMware servers via Venter.
- Windows/Linux servers and troubleshooting issues via Management module in case of outages
- Troubleshoot server hardware related issues, power draining servers, guiding onsite technicians in issues like replacing hard drives, power supplies, DIMM , RAID Controller , Cache Battery/Modules and Nortel & management modules for blade centers, system board replacements and other components as well .
- Upgrading Firmware: UEFI, IMM,TMM and RAID firmware & Hardware VPD , FOD Key
- Scheduling & monitoring backups for servers.
- Co-ordinating with L3 in case of critical issues.
- Led troubleshooting efforts to resolve complex server issues and minimize downtime.
- Mentored junior team members on best practices for Linux administration and security protocols.
Software Engineer
Capgemini India Pvt Ltd
07.2014 - 07.2015
- Client: “Warner Bros Entertainment Inc.”
- Application support for 78 applications hosted on Windows server 2003 , Win server 2008 & 2008 R2 at US and UK based Warner Bros studio facilities.
- Remote troubleshooting POS related issues of customer.
- Critical applications included Micros, Gateway ticketing, Verasmart, Galaxy, Retail pro , Keymaker.
- Coordinating with Wintel team to resolve access issues with citrix vdi ,file permissions , adding and removing AD groups
- Coordinating with SAP, Database & Middleware team to rectify orders,inventory ,transaction processing issues.
- Providing wifi and vendor access to different team on demand.
- Installing & configure applications on newly setup POS systems
Windows Admin
Accenture
03.2014 - 07.2014
- Client : Best Buy
- Remote support on USA based client’s desktop/laptop running windows versions XP, vista,7,8
- Diagnosis & repair of OS related issues such as System slowness , Virus infections ,IE issues, add-ons, extensions , Windows update errors ,Updating 3rd party application & plugins ,Installation of AV/A , remove programs traces at registry level.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Desktop Support Engineer L1
Wipro InfoTech
11.2012 - 03.2014
- Responsibilities:
- Desktop/Laptop Hardware & Operating system troubleshooting.
- Windows XP, 7, Linux operating system installation & troubleshooting using remote access tools (Net meeting, VNC, DSM) Adding system on Domain.
- Printer installation & configuring local / network (Laser, Dot matrix)
- Installing & configuring of applications like Lotus Notes ,Symantec antivirus , and other bank applications.
- VDI system, Server & Networking equipment Troubleshooting & cabling ,configuring
- Periodic Branch Visits - Asset Management & resolving IT issues during the visit.
- Projects
- 22 new branch launch of HDFC Bank in Goa in 15 days .
- New Branch setup - Unboxing of IT equipment’s & configure. Rack network equipments & connect to the L2 team for further configuration.
- Existing Branch shifting - Dismantling all IT equipment’s. (approx. 90 systems, 2 Server, 6 Switches, and Router)
- Rack Mounting servers, network equipments .
- Setting up VC equipment at new location & checking connectivity of all systems
Faculty
Jetking Infotrain institute
05.2012 - 10.2012
- Worked at Jetking as a trainer for 100+ students electronics, hardware, operating systems, and networking.
- Self-motivated, excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Science - Electronics
Goa University
Panjim, India 04.2001 -
Bachelor of Science - Electronics
Goa University
Panjim, GA 04.2001 -
High School Diploma -
Kolhapur Board
Karad, MH 04.2001 -
Certification
Jetking certified Hardware and Networking Engineer (2013)
Other particulars and Hobbies
NIS Certified Badminton coach and freelancer
KBA State umpire
AIPA Certified Pickleball coach and referee
DECLARATION
I hereby declare that the particulars of information and facts stated above are true, correct and complete to the best of my knowledge. Place: Bangalore Nikhil S Phulare.
Timeline
Cloud Support Engineer
Vantiva
08.2018 - Current
Linux System Administrator
IBM India Pvt Ltd
07.2015 - 04.2018
Software Engineer
Capgemini India Pvt Ltd
07.2014 - 07.2015
Windows Admin
Accenture
03.2014 - 07.2014
Desktop Support Engineer L1
Wipro InfoTech
11.2012 - 03.2014
Faculty
Jetking Infotrain institute
05.2012 - 10.2012
Master of Science - Electronics
Goa University
04.2001 -
Bachelor of Science - Electronics
Goa University
04.2001 -
High School Diploma -
Kolhapur Board
04.2001 -