Information Technology, Gaming, Sales or Support Service enhancements, Process Engineering solutions
Nikhil Paul Sharma
Senior Technical Analyst
Bengaluru
Summary
Highly Organized & Knowledgeable Senior technical Analyst ready to undertake management of challenging technical environments. Astute Thinker with proven ability to analyze, diagnose and resolve complex concerns. Excellent Communicator, Trainer experienced in language Articulation and Written Scripting. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Senior Technical Support Engineer | Analyst
Hewlett-Packard Inc.
04.2020 - Current
- Served as primary point of contact for support relating to owned solutions and products for EMEA & AMS region since April of 2020, Currently with 4 years of experience.
- Worked both within consumer and commercial products such as Gaming systems and workstations.
- Assisted in development, process improvement programs and procedures that significantly improved overall performance standards within Team and support region.
- Assessed system hardware and software solutions. Worked with extensively Windows & Linux based operating systems, effective hardware troubleshooting diagnosis and product service based solutions directly with customers.
- Excellent communicator with objection handling skills. Awarded as MVP amongst Top 50 Best performers for Whole of HP Bangalore theatre.
- My key focuses are on aspects such as customer obsession, Active Listening, Customer satisfaction, FCR and more to serve Overall better customer experience.
- Actively engaged with gaming community through social media channels, forums, and events, fostering strong relationships with fans. Worked with Gaming Fan community for HP OMEN Gaming systems. Actively assisted on Enthusiastic aspects road shows and E-sports driven events.
- Supplied sales and marketing support by actively performing Sales, educating & explaining end user customers with product specifications and benefits.
- Worked on Training programs for New-hires in Process-Training, communications, Support quality and Troubleshooting.
- Worked on Tech ambassador programs, keeping my knowledge check on new products and service enabling applications.
- Excellent collaborator who focuses on Team work and drives Team performance.
Technical Analyst
Syrow Pvt. Ltd.,
02.2020 - 04.2020
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Resolved complex technical issues for clients, enhancing overall system performance.
Education
Bachelor of Science -
Govt. Arts And Science College Karwar
Karwar 07.2016 - 07.2019
Associate of Science -
St. Joseph's Composte Pre-universisty College
Karwar 06.2014 - 03.2016
Some College (No Degree) -
St. Joseph's School Karwar
KarwarSkills
Communications and technical knowledge
Time Management & co-ordination
Problem Solving
Teamwork
Remote Diagnostics
Hardware diagnostics
Process Improvement
Customer Success Management
Network Administration
Virtualization Technologies
Operating System Expertise
Technical Documentation
Computer Security
Critical Thinking
Interests
Singer, Musician, Part time Lead Guitarist more of a Hobbyist, Love Rock and Metal Genres Voice Artist
Accomplishments
- Awarded MVP for FY21' amongst top 50 performers within HP CCC Bengaluru.
- Won Several Rewards and Recognitions setting team Benchmarks, delivering Excellent Support and Sales benchmarks.
Timeline
Senior Technical Support Engineer | Analyst
Hewlett-Packard Inc.
04.2020 - Current
Technical Analyst
Syrow Pvt. Ltd.,
02.2020 - 04.2020
Bachelor of Science -
Govt. Arts And Science College Karwar
07.2016 - 07.2019
Associate of Science -
St. Joseph's Composte Pre-universisty College
06.2014 - 03.2016
Some College (No Degree) -
St. Joseph's School Karwar