Nikhil Rana

Customer Service Associate

Greater Noida

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

years of professional experience

Work History

Customer Service Representative

Amazon Development Center India Pvt. Ltd.

08.2018 - Current

Managed timely and effective replacement of damaged or missing products.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Developed customer service policies and procedures to meet and exceed industry service standards.
Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Computer Applications -

Punjab Technical University

Bulandshahr, India

04.2001 -

Skills

Microsoft Office Suite

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Accomplishments

Invictus Award - Earned highest marks for customer satisfaction during Prime Day event.
Miraki Club Award - Describe the soul and creativity.
Customer Obsession Award - Able to maintain the streak of COA.
Optimizer Award - Represents best Amazonians who go above and beyond customer delight.

Timeline