NIKHIL SHETTY

Role Highlights

• Focused teams on developing innovative and cutting-edge Technology approaches with effective resource allocation and strategic planning.
• Provided consultation to client CIOs on IT budgets and developed comprehensive plans to accomplish IT objectives while staying within budget.
• Lead and Managed team of IT Infrastructure and Application consultants, discussed major issues to provide resolution and apply best practices.
• Developed a Trust based relationship with client CIOs and became a partner of choice for multiple strategic IT engagements.
• Managed daily operations while overseeing multiple client locations to foster increased productivity.

Notable Accomplishments

• My key accomplishment was on account profitability, going from negative 12% to turning the account around and consistently delivering at 26-28% OI month on month and all this with highly stable and noiseless delivery.

Accountabilities

• Efficient management of projects, delivering as per agreed timelines with complete control on spends as per budgets, mitigating risks & issues.
• Timely reporting to senior management of escalations with recommended solutions.
• Multitasking capabilities handling multiple projects at the same time with effective utilization of project managers/resources.
• Incorporating regular feedback mechanisms from clients ensuring deliverance in line with customer expectation.
• Identify cost effective and innovative methodologies of process transition.
• Pre-sales: Respond to RfI’s & RfP’s; showcase capabilities to prospective clients, architect solutions during deal chase.

Notable Accomplishments

• Presented a research study on Competitor analysis and Transition benchmarking study to the CEO of Wipro BPO; with majority of the recommendations accepted.
• Received top scores in CSAT survey’s for most of the transitions lead by me.

Accomplishments

• Understanding and converting on-shore client requirements into actions at the off-shore location i.e. ACES with a strong focus on project implementation.
• End to end business transition, involving receive site and send site project management.
• Liaison with various specialist support working groups like the Legal, Compliance, Operational Risk management, Information security, HR, Business continuity management and other support departments.
• Tracking, reporting and documenting various project deliverables like project schedules, risk, operational SLA’s/KPI’s etc.

Notable Accomplishments

• Core project manager for enablement of receive site project management.
• Successfully migrated key processes from North American locations of ABN Amro; expanded FTE base from 50 to 600.
• Core member of the 1st international migration for ACES Mumbai, responsible for successful migration of the Investigations process from Amsterdam to Mumbai.

Accomplishments

• Handled several banking products for various Citibank branches in the CEEMEA region like: Outgoing and Incoming Fund Transfer (Manual and Electronic), Local Clearing, Foreign Exchange, Money Market Deals (Placement and Deposits), Nostro reconciliation and Loans.
• Performing User Acceptance Tests for improving the turnaround time and errorless processing.
• GAP analysis – Identifying core process automations implemented on existing system for defining the same on new system and ensure that all the capabilities of the existing system are covered on the new system.

Notable Accomplishments

• Project team member for implementation & migration to a new banking software system (Flexcube) for Citibank South Africa.
• Represented CEEMEA for setup and testing of live operations scenario processing at our Site COB at Bandra-Kurla complex Mumbai