NIKHIL TIWARI

• Assisted in development and implementation of faculty development plans.
• Guided and supported Teacher and staff in development of new programs.
• Implemented strategies to increase student recruiting, engagement and retention.
• Increased demo to paid conversion rate by 30%, by implementing proper structure and process, in the first month itself.
• Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
• Improved retention percentage and customer rating by 30 and 25% respectively.
• Build the whole team and department from scratch, including operation team, Academics Team and YouTube team.
• Spearheaded technology initiatives to support student learning and academic excellence.
• Collaborated with faculty, staff and students to identify and address challenges.

Senior Manager- Dec 2021- Jun2023

• Closely working with respective stakeholders to drive strategic projects & monitoring overall business performance
• Lead and managed a team of 500 indirect reportees and 110 direct reportees such as academic specialists,Team leads, Assistant Managers, Process specialist and Executives.
• Improved overall NPS of the team from 75% to 90%
• Planned and programmed the SOP and AOP for the whole team to cater 2lacs+ customer
• Improving efficiency from 70% to 92% in all the cross functioning teams by implementing processes and defining KRAs.
• Developing strategic value-added analyses around growth opportunities, retention levers and core business metrics in order to reach better results
• Spearheaded special projects and resolved complex problems that impacted management and business direction
• Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business
• Working with the Product and Tech team to enhance overall user experience and implement the new product requirement as per the new launches
• Ideate, develop and recommend new programs and initiatives to support strategic organizational goals
• Conducted reviews, managed issues/ dependencies and intervened through corrective actions in order to accelerate progress
• Support Program development using quantitative and qualitative analysis via data dashboards and extracting key insights to develop high impacting plans
• Identifying solutions to Current loopholes and roadblocks to meet business objectives, considering the implications of change on different teams
• Successfully introduced XCEL-Masterclass and Summer camp workshop, handled event operations
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Program Manager - Toppr, August 2021 - Nov 2021

● Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

● Created Two teacher model from scratch , set up the process, implemented the strategies, hired the team in all required and relevant departments.

● Maximized customer engagement and satisfaction by delivering excellent customer service.

● Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

● Established milestones and objectives based on input from functional areas and stakeholders

Program Manager - Jan 2021 - July 2021

• Automate the process to increase efficiency and decrease the manual work.
• Designed and implemented standard operating procedures for optimal efficiency.
• Maintaining relationships with educators and SMEs to mitigate the obstacles in teaching activities and content creation.
• Assessed in developing marketing campaigns, designed to gain profits, awareness and customer interest
• Planning Programming and executing all academic and engagement products and projects
• Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership
• Provided excellent leadership skills to maintain steady and productive operations
• Handling the team of 10+ SMEs and 2 APMs to create and design content for Free classes on app and website
• Captured new customers by optimizing business strategies and launching products to diversify offerings
• Managing day to day operations to ensure smooth execution of classes and other engagement products
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Operation Manager - Jan 2019-Jan 2021

● Handled Retention of student in One to one product and increased trial user to enrolled user percentage from 32% to 81% in six months

● Coordinated with User, get their requirements from the company and provide teachers and services as per their requirement

● Helped Teacher to modify the content and pedagogy as per grade and requirement of student

● Plans and execute 70+ Masterclasses in a day includes coordination with teachers and Content team to get all prerequisites done on time

● Handled YouTube operations for three months of a team of 35+ employees until a required person is hired.

● Employed excellent time-management skills to maximize class completion and reduce errors

● Created 2000+ Paid, Regular and Engaging courses in 1 -12 Segment JEE and NEET included

● Planned new courses based on market research and need Designing, planning and programming curriculum and flow of the sessions for each subject in every course to complete the syllabus on time, to increase the learning outcome by planning more engagement in between

• Handled all queries of teachers and students across all the departments, keeping them satisfied with management
• Taught more than 1000 students and took three subjects of civil engineering
• Installed and managed all the civil engineering labs
• Mentored and counseled first year students to choose the best branch and guided final year students togain a better career perspective
• Continuously improved knowledge in Various subjects through Seminars and Virtual teachingmethods, increasing results by 50%.

• Continuously improved knowledge in Various subjects through Seminars and Virtual teaching methods, increasing results by 50%
• Co- Founded Coaching class in Kota with a friend, recruited teachers and taught 150 +students
• Started with three students and increased the strength to 90 in just 6 months,another 100 in the next 6 months.
• Taught physics and Math to 9 -12 segment and our result was 100% in 12th and 70%+ students got 80%+ marks in 10th
• Handled parents and students' queries, resolved their issues with greater efforts to retain them
• Used exceptional analytical thinking and commercial judgment to evaluate and improve day-to-day business processes
• Delivered proactive coaching and guidance to management teams on best practice, policy and process strategy.

• Delivered proactive coaching and guidance to management teams on best practice, policy and process strategy
• Taught 2000+ students during serving periods across all the Semesters
• Assisted students with exam preparation by offering Notes and practical classes, increasing pass rate by 60%
• Delivered engaging lectures, seminars and tutorials, increasing class productivity
• Worked closely with the Head of the Department to define objectives, guide research and manage deadlines for the Civil engineering curriculum.