Nikhita Basu

· Responsible for Sales in sectors of Real estate, Schools & Universities, All retails brands.

· Actively involved in not only execution of campaigns but also strategizing and building revenue generation propositions by creating media opportunities for various brands.

· Involved in a process wherein the core medium to capture the branding opportunities for specific brand/ sector is through tracking their advertisements in other mediums, tracking their missed campaigns if any, getting leads from their in house active agencies and forecasters, calling them and converting the business.

· Responsible for branding for marquee locations of Mall of India (Noida), DLF Cyber Hub, MGF Mall, Greater Kailash I&II, Connaught place and The Delhi Golf Club.

· Actively worked on strategizing, planning, data mining, sales pitch for leads to convert.

· Preparations of reports like forecasters, missed campaigns and projections.

· Responsible for selling vacant units, upselling to the existing owners.

· Responsible for overall customer experience of every individual owner in that particular project.

· Supervising & implementing procedures and control measures that are in place for smooth organizational operations.

· Handling grievances and queries of clients and resolving via countered action plan involving higher management where necessary.

· Responsible for collection, demand generations for clients, payment follow up from clients and addressing client enquiries for taxation and disbursement. Compiling the collections in software (Tally) and reconciling the same with accounts.

· Ensuring maximum satisfaction by closely interacting with clients to understand their requirements and modifying services accordingly.

· Leading efforts for streamlining, designing and implementation of new processes along with CRM software’s such as SAS, Tally, Farvision - ERP.

· Generating reports for managerial functions.

· Handling customer queries and resolving them with suitable action plans.

· Implementing procedures and control measures that are in place for smooth organizational operations.

· Demand generations for clients, payment follow up from clients and addressing client enquiries for taxation and disbursement.

· Making sure the customer data is well protected and in complete order.

· Responsible for managing clients of an individual project post sales confirmation.

· Demand generations for clients, payment follow up from clients and addressing client enquiries for taxation and disbursement.

· Ensuring maximum satisfaction by closely interacting with clients to understand their requirements and modifying services accordingly.

· Leading efforts for streamlining, designing and implementation of new processes along with CRM software’s such as SAS, Farvision - ERP.

· Handling check in and check out procedures at the Front Desk

· Shift Leader for cash operations

· Ensuring smooth check in and checkout experiences

· Accumulating valuable feedback from guests and getting management to meet them

· VVIP protocol handling

· Trained in Fire and Safety measures.

Got promoted to Shift supervisor during my tenure in The Claridges Surajkund.