Nikhita Chawla
Delhi, New
Delhi
Summary
A proactive, dedicated and an ambitious team leader and member. I am an adaptive and innovative individual with strong
communication skills, who can work independently, as well as in a team. My objective is to work in an inspiring and challenging
workplace to increase my managerial efficiency and gain experience in various areas of management., marketing and sales.
Major Strengths:
Adaptability to situations
Curiosity
Excellent communication skills
Effective time management skills
Eagerness to learn and teach
Persistence
Team and Individual player
Overview
6
6
years of professional experience
Work History
Sales team lead
Shyft - Formerly
10.2021 - Current
- Managing a sales team of 15 to 20 sales associates
- Achieving cycle on cycle targets set by the company
- Actively involved in hiring of sales associates.
- Owner of a category of products and working in sync with product and marketing team in order to maximize revenue also owning the P&L for the same.
- Set up processes, KRAs, incentive plans for the team.
- Increasing category revenue by 15% and conversion rate from 12% to 16% through trainings and processes.
Inside sales Lead
Hughes Global Education
08.2020 - 10.2021
- Responsible for 100% of the company's retail revenue
- Annual order booking of 20cr
- Hiring, mentoring and training the entire sales team
- Working closely with the marketing and academic team in order to position and market our courses keeping in mind the increased competition
- Set up processes, KRAs, incentive plans for the team
- Grew program revenue by an average of 25% from the previous year
- Set up an entirely new 12 member team, by introducing new roles and responsibilities to ensure productivity, efficiency and increase in revenue along with building a sense of team work
- Worked closely with the CEO and business head in order to insure increased conversion rates for organic and campaign lead sources along with meeting the program wise revenue targets.
Inside Sales Lead
Limetray
02.2019 - 04.2020
- Managed a team of 7 sales development associates interimly and 6 to 8 inside sales associates through the year
- Helped Limetray expand it’s presence across India by contributing 50 to 60% of the sales revenue quarter on quarter
- Scaled up the inside sales team from a 2 member team to an 8 member team over the course of the year
- Increased conversion rates from 8% to 15% with the help of deep funnel analysis for each resource and the team as a whole
- Defined metrics and target markets for Marketing and SDR to get leads from and optimized extracting revenue from the same
- Hiring , Training and making sure the resources delivered on predefined KRA’s
- Sales funnel understanding and management
- Planning and delivering on the annual operating plan , along with making sure of keeping the P &L healthy
- Venturing into enterprise sales for Limetray bringing on board two of their highest no. of outlet brands namely Monginis and Mio amore amongst others.
- Revamped pricing and pricing modules for the company to remain competitive and gain market share
- Effectively managing to motivate the team with monetary and non monetary incentives
- Identifying top markets and viable products to be sold
Financial Consultant and Team Lead
3M Securities
09.2017 - 01.2019
- Role involved intensive research and investments in the major Indian equity markets
- With focus on derivate monthly and weekly trading specialising in futures and option contracts
- Overachieved monthly and weekly targets by 150% back to back while maintaining an annual return of 28% on an average on equity portfolios
- Role also required to handle and act as a consultant to existing and new clients looking to make investments in the markets
- End to end responsibility of research, investment and returns
- Hired and trained subordinates to acquire new clients and manage portfolios effectively
- Responsibility of dealing with all the grievances and troubleshoot issues presented by clients
- New sales, cross-selling & up-selling of financial products to clients
- Brought over 70 new clients and renewed portfolio of 27 existing clients
- Bringing insights from Data analysis/Reports/Presentations to client management on process optimization/retention/acquisitionchannels
- Generated over INR 0.4M/year in revenues
Senior Sales Manager
Zomato Media Pvt Ltd
01.2016 - 06.2017
- Managed end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection,result tracking along with troubleshooting
- Consistently contributed towards incremental revenue for the company, every billing cycle by overachieving targets back to back
- Handled special projects related to lead management and allocation, taking single-point responsibility of process improvement
- Mentored Sales Managers/Sales Associates in improving their sales, communication ,client servicing and revenue management skills
- Consistently acquired & managed critical accounts, increasing portfolio value by 100% in two quarters to 20 merchants and annual billing of 2.16 CR
- Barring the aforementioned role led the Inside sales pilot project of Zomato which helped the company save resources by reducingfacetime with the client and converting face interactions into fruit-full phone conversations, which was based upon the project in Delhi over two months and hence forth implemented in national and certain international markets
- Effectively optimize client campaign performance by providing timely feedback and suggestions after analyzing the tracked data,driving better business results for them.
Intern
William Grant and Sons
10.2015 - 12.2015
- Role involved intensive research of similar segment whisky brands and restaurants serving them
- Devising strategies as to how present and market the Whisky in the market place and restaurants
- Organised and handled launch of Monkey Shoulder as the second point of contact
Education
Master’s - undefined
University Of Strathclyde
Diploma - Fashion Media Make
B.Com - undefined
Kamala Nehru College
undefined
CBSE XII Modern School
undefined
CBSE X Modern School
Skills
Adaptability to situations Curiosity Excellent communication skills Effective time management skills Eagerness to learn and teach Persistence Team and Individual player
Timeline
Sales team lead
Shyft - Formerly
10.2021 - Current
Inside sales Lead
Hughes Global Education
08.2020 - 10.2021
Inside Sales Lead
Limetray
02.2019 - 04.2020
Financial Consultant and Team Lead
3M Securities
09.2017 - 01.2019
Senior Sales Manager
Zomato Media Pvt Ltd
01.2016 - 06.2017
Intern
William Grant and Sons
10.2015 - 12.2015
Master’s - undefined
University Of Strathclyde
Diploma - Fashion Media Make
B.Com - undefined
Kamala Nehru College
undefined
CBSE XII Modern School
undefined
CBSE X Modern School