Nikhita Sharma
New Delhi
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Team Leader
Coditro LLP
Noida
12.2020 - Current
- For approx 3
- Worked for UK clients
- Working for sales for fuel and energy for UK based suppliers
- Identifying areas for improvement and formulating solutions to enhance productivity
- Maintaining high standards of support and service
- Allocating schedule and leaves to ensure maximum attendance
- Monitoring performance and evaluating team member
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintaining daily, weekly and monthly reports
- Maintained positive working relationship with fellow staff and management.
Senior Software Associate
Capgemini Tech Services
Noida, IN
01.2015 - 11.2020
- India Limited with total experience of 6 years in providing technology business outsourcing services to clients
- Translated technical concepts and information into terms parties could easily comprehend.
- Experience with Service Now, ticketing tool SM9 as a technology service desk supporting applications, machines and general inquiries
- Working as Incident Manager and has major role in handling issues on calls
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Education
BA (Hons - German
Amity University
Skills
- Customers Service Skills
- Positive attitude
- Teamwork Skills
- Ability to work Independently
- Good communication supportive attitude
- Ticketing tool – ServiceNow, Chatbot
- Microsoft Office, Microsoft Outlook Exchange, Internet Applications, Desktop
- Operating System: Windows 7, Windows 10
- Reliable, Responsible and Accountable in 24
- Technical Support
Additional Information
- Birth Date: , 31 March 1991 Address: 1413 Multani Mohalla, Rani bagh State: Delhi-110034
- 24x7 environments Customer Focused and results driven with good business communication skills
- A proven track record of achievements on time with an excellent performance
- Ability to handle multiple tasks, maintain priority between tasks and deliver high quality service Key Activities:
- Help the client's remotely with particular issues, machines using applications
- Providing technical support to the employees in efficient manner
- Troubleshooting of Hardware like CDU, Recycler, Pin Pad, Card Reader, Receipt Printer, Local Printer, Network Printer, Passbook Printer, Check Scanner, E-signature Pad
- Assist in end to end support, help desk troubleshooting for any hardware and software issues for incident identification, logging and categorization, escalation, routing the tickets to the 2nd and 3rd level support groups which includes vendor support as well
- Managing and troubleshooting the network and connectivity issues using web and software VPN (CitrisXenapp, Juniper)Network drive mapping, file restoration
- Handling issues related to identity access, software deployment, application interfacesEnsure the closure of all resolved and end-user confirmed incident record
Timeline
Team Leader
Coditro LLP
12.2020 - Current
Senior Software Associate
Capgemini Tech Services
01.2015 - 11.2020
BA (Hons - German
Amity University
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