Nikhith Bhatnagar
Hyderabad
Summary
Dynamic Customer service Senior Assosciate and Tax Analyst with a proven track record at Amazon Development Center, adept in Excel formulas and critical thinking. Spearheaded Federal Tax support, significantly enhancing client satisfaction and operational efficiency. Excelled in teamwork and problem-solving across various roles, demonstrating a continuous learning attitude and project management prowess.
Overview
6
6
years of professional experience
Work History
Tax Analyst
Amazon Development Center
Hyderabad
09.2024 - 02.2025
- I played a major role in the Federal Tax support desk and provided assistance with matters related to Federal Tax information.
- Dealing with tax returns for individuals and businesses, including corporations, partnerships, estates, trusts, and others.
- Providing 1099-NEC, 1099-MISC, 1099-K, 1042-S, and Form 8233 to the taxpayers, and dealing with W-9 and W-8 tax forms.
- Communicating with clients and providing information about their tax obligations and withholding percentages on their accounts.
- Reviewed client financial records and documents to ensure accuracy of reported income and deductions.
- Handled complex tickets raised in internal team correspondence, and worked on Excel to pull and edit reports. (VLOOKUP, CONCATENATE, etc.)
Customer Support Department
Vanitha Indian Gas Agency
10.2022 - 11.2023
- Developed and implemented strategic initiatives to create a clear sales report.
- Managing financial transactions such as deposits, refunds, credits.
- Formed and sustained strategic relationships with clients.
- Coordinating delivery products from vendors or suppliers on a regular basis.
- Monitored progress by establishing plans, budgets and measuring results.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
Senior Associate
Amazon Development Center
Hyderabad
10.2021 - 10.2022
- Utilized problem-solving skills to quickly and effectively resolve customer complaints
- Handling International Voice Calls for (North America) for SDS Department to ensure customer service expectations by going above and beyond to ensure customer satisfaction
- Assisting consumers who want to become part of the Amazon Flex program as drivers
- Offering assistance to drivers with their onboarding-stage queries
- Providing drivers with the necessary program knowledge for package delivery instruction
Senior Executive Assistant
Conneqt Business Solution
Hyderabad
07.2019 - 08.2020
- Handling Airtel users on Facebook and Twitter, answering social media customer in Direct Message/Comment Box/Post related to service inquiries
- Identifying the right concern of the customer which is posted by them on social media, and handling them carefully by quick engagement on social media platform
- Handling social media customer via Sprinklr tool
- Handling premium clients, including celebrities, verified clients, and clients with considerable impact
- Taking part in the weekly tweet reading session
Education
Bachelor of Business Administration (BBA) - Marketing and Communication
David Memorial Business School
06.2019
Intermediate (CEC) -
St. Francis Junior College
01.2016
School (ICSE) -
St. Joseph's Public School
01.2014
Skills
- Excel formulas
- Project management
- Critical thinking capacity
- Research and documentation
- Continuous learning attitude
- Teamwork orientation
Hobbies and Interests
- Avid reader
- Exercise enthusiast
- Dancer
Languages
- Hindi
- English
- Telugu
Timeline
Tax Analyst
Amazon Development Center
09.2024 - 02.2025
Customer Support Department
Vanitha Indian Gas Agency
10.2022 - 11.2023
Senior Associate
Amazon Development Center
10.2021 - 10.2022
Senior Executive Assistant
Conneqt Business Solution
07.2019 - 08.2020
Bachelor of Business Administration (BBA) - Marketing and Communication
David Memorial Business School
Intermediate (CEC) -
St. Francis Junior College
School (ICSE) -
St. Joseph's Public School
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