Nikhith N
Bengaluru
Summary
PMP Certified Program Analyst with over 8 years of experience in developing and implementing cost-effective strategies, enhancing project success and maintaining high-quality standards. Cross-Functional Leadership: Demonstrated ability in managing diverse teams across multiple projects, ensuring on-time, within-budget delivery of program objectives. Stakeholder Management & Strategic Planning: Skilled in building and maintaining relationships with key stakeholders, aligning program goals with organizational strategies. Data-Driven Decision Making: Proficient in business and data analysis, utilizing tools like Excel and Power BI to inform decisions and improve KPI performance. Resource Optimization & Financial Forecasting: Effective in resource allocation, capacity planning, and financial forecasting, boosting team productivity from 73% to 96%. Risk Management & Quality Assurance: Competent in identifying program risks, developing contingency plans, and ensuring deliverables meet customer requirements and quality standards. Collaborative Problem Solving: Experienced in working with cross-functional teams to address challenges, optimize workflows, and drive continuous improvement. Global Experience & Cultural Adaptability: Extensive experience working in India's dynamic tech industry with a keen understanding of global business practices, adaptable to the German job market.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Analyst
Qualcomm
07.2023 - Current
- Program Plans and Budget Management: Actively formulating and implementing program strategies and financial plans to ensure project goals and objectives are met on time and within the allocated budget
- Risk Management and Contingency Planning: Managing program risks by proactively identifying potential issues and developing necessary contingency plans
- Quality Assurance and Compliance: Ensuring that all program deliverables consistently meet established quality standards and customer requirements
- Stakeholder Collaboration and Scope Definition: Collaborating with stakeholders to define and refine the program scope, requirements, and deliverables
- Relationship Building with Key Stakeholders: Developing and maintaining strong relationships with key stakeholders to ensure the successful outcome of the program
- Performance Metrics and Corrective Measures: Continuously monitoring program performance metrics and taking corrective actions as needed to align with project objectives
Workforce Management Specialist
Amazon
03.2022 - 06.2023
- Collaboration on Resource Needs: Engaged closely with project managers and department leaders to ascertain the resource needs for various projects and initiatives
- Productivity Tracking and Enhancement: Initiated and maintained a productivity and utilization report, significantly boosting team productivity from 73% to 96% within three months
- Capacity Planning Development: Formulated and routinely updated a capacity plan for both technical and non-technical teams, ensuring quarterly assessments and adjustments
- Strategic Resource Allocation: Executed resource allocation strategies in alignment with the organization's financial objectives and business priorities
- Financial Planning with Cross-Functional Teams: Partnered with finance and other departmental teams to craft precise and all-encompassing financial forecasts and budget plans
- Financial Performance Monitoring: Regularly reviewed financial results compared to forecasts, identifying discrepancies and implementing necessary corrective measures
- Resource Demand and Capacity Evaluation: Conducted thorough assessments of resource demand and capacity planning to confirm the organization's preparedness for upcoming projects and operational needs
Business Analyst
Microsoft
02.2021 - 03.2022
- Capacity Planning Management: Tasked with overseeing the capacity planning for the entire organization, handling a total headcount of 8000, inclusive of both internal and external staff
- Headcount Recruitment Process Oversight: Played a pivotal role in the headcount recruitment process, making decisions on new additions based on projected volume forecasts
- Dashboard Development: Developed and maintained advanced Excel and Power BI dashboards to efficiently extract necessary data from the analysis server
- Risk Identification for Leadership: Assisted leadership teams by identifying and highlighting potential risks that could affect key performance indicators (KPIs) targets
- Forecast Accuracy Review: Contributed to reviewing and ensuring accuracy in forecasts regarding volume, headcount, and KPIs, aiding leadership and operational efficiency
- Business Recommendations and Stakeholder Influence: Experienced in providing well-grounded business recommendations and effectively conveying analytical insights to stakeholders, thereby delivering value to the business
Senior Analyst - Workforce Management
Tesco
09.2019 - 02.2021
- Data Forecasting Based on Historical Trends: Utilized historical data patterns to accurately forecast future trends and needs
- Volume Analysis for Non-Voice Functions: Conducted thorough volume analyses specifically for non-voice functions to inform data forecasting efforts
- Standardized Business Reporting: Created standardized reports to track business metrics, enabling the extraction of insightful data
- Collaborative Teamwork for Impact Analysis: Collaborated with cross-functional teams to assess impacts and identify areas for improvement
- Stakeholder Management and Business Improvement Planning: Managed relationships with stakeholders from various functions and actively participated in planning for business enhancements
Real Time Analyst
Amazon
03.2017 - 09.2019
- Real-Time Workflow Management: Engaged in managing workflows efficiently in a real-time capacity as an analyst
- Expertise in Stakeholder Management: Applied key stakeholder management skills for effective operational management
- Business Growth Reporting: Produced reports that provided stakeholders with insights into business growth and performance
- Regular Business Reporting: Compiled and delivered business reports with varying frequencies - weekly, monthly, and quarterly, to ensure consistent monitoring and analysis
- Investigation of Fraud Claims: Conducted detailed research into fraud claims raised by partners, merchants, and customers to uphold business integrity and trust
Customer Support Representative
Orchestrate
06.2015 - 03.2016
Education
Master of Business Administration - Business management
NMIMS
01.2023
Bachelors of computer Application -
SRM University
01.2015
Skills
- Program Management
- Project Planning and Coordination
- Stakeholder Engagement and Management
- Strategic Planning and Implementation
- Agile Project Management
- Scrum
- Quality Assurance and Control
- Data Analysis and Reporting
- Risk Assessment and Mitigation
- Budgeting and Financial Forecasting
- Team Leadership and Cross-Functional
Certification
- PMP Certified
- Six Sigma Black Belt (pursuing)
Profile
Nikhith N, Male, 09/21/93, Indian, +91 7829563368, +91 8618892409, nikhith.ge@gmail.com, https://www.linkedin.com/in/nikhith-n-7715b9111/, Bengaluru, Karnataka, India
Timeline
Senior Program Analyst
Qualcomm
07.2023 - Current
Workforce Management Specialist
Amazon
03.2022 - 06.2023
Business Analyst
Microsoft
02.2021 - 03.2022
Senior Analyst - Workforce Management
Tesco
09.2019 - 02.2021
Real Time Analyst
Amazon
03.2017 - 09.2019
Customer Support Representative
Orchestrate
06.2015 - 03.2016
Master of Business Administration - Business management
NMIMS
Bachelors of computer Application -
SRM University
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