Nikhith N
Summary
PMP-certified Senior Program Analyst with ~10 years of experience in program management and analytics in the technology sector. Currently at Qualcomm, leading enterprise programs with a focus on governance, delivery excellence, and cross-functional alignment.
Consistently delivered 100% of projects on time while driving 10% annual efficiency gains and improving team productivity from 73% to 96% within 3 months. Skilled in Agile/Waterfall methodologies, stakeholder management, and data-driven decision-making.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Program Analyst
Qualcomm
Bengaluru
07.2023 - Current
- Led end-to-end program analysis and execution for cross-functional initiatives, consistently delivering 100% of projects within defined timelines.
- Drove continuous improvement strategies, successfully achieving 10% annual functional efficiency gains across programs.
- Managed program schedules, risks, and dependencies, ensuring seamless coordination between engineering, product, and operations teams.
- Analyzed large datasets to generate actionable insights, enabling data-driven decisions and improving program outcomes.
- Developed KPI dashboards and reporting frameworks to monitor program health, track progress, and enhance stakeholder visibility.
- Identified process gaps and implemented optimization initiatives, significantly improving workflow efficiency and turnaround time.
- Acted as a key liaison between technical and business teams, translating complex requirements into scalable solutions.
Workforce Management Specialist
Amazon
Bengaluru
03.2022 - 06.2023
- Partnered with project managers and functional leaders to assess and forecast resource requirements for Parity and Selection initiatives.
- Developed and continuously updated capacity plans for technical and non-technical teams, supporting quarterly planning and optimization for 500+ headcount across the Appstore organization in India and Romania.
- Managed team of 5 to run the parity testing project.
- Led workforce planning and recruitment decision support by aligning projected volumes with hiring plans and headcount approvals.
- Executed strategic resource allocation to balance operational demand with financial objectives and evolving business priorities.
- Monitored financial performance against forecasts, identified variances, and implemented corrective actions to control costs and improve planning accuracy.
- Evaluated resource demand and capacity readiness to ensure organizational preparedness for upcoming projects and sustained operational needs.
Business Analyst
Microsoft
Bengaluru
02.2021 - 03.2022
- Supported headcount planning and recruitment decisions by aligning projected volumes with hiring forecasts and workforce demand.
- Designed, developed, and maintained advanced Excel and Power BI dashboards to extract, analyze, and visualize data from analysis servers for operational and leadership reporting.
- Partner with Finance and Technology stakeholders to ensure demand planning is aligned with approved budgets across respective functions.
- Partnered with internal stakeholders and external vendors to drive effective governance, performance management, and risk mitigation.
- Identified and communicated potential operational and delivery risks to leadership, enabling proactive mitigation of impacts to key performance indicators.
- Reviewed and validated forecasts related to volume, headcount, and KPIs to improve planning accuracy and support data-driven decision-making.
- Delivered actionable business recommendations by translating complex analytical insights into clear, stakeholder-focused narratives that drove measurable business value.
- Under the payroll of Tech Mahindra
Senior Analyst - Workforce Management
Tesco
Bengaluru
09.2019 - 02.2021
- Leveraged historical data trends to forecast future demand and workforce requirements with improved planning accuracy.
- Performed detailed volume analysis for non-voice functions to support demand forecasting and capacity planning decisions.
- Developed standardized business reporting to track key operational metrics and enable data-driven insights.
- Partnered with cross-functional teams to assess operational impacts, identify performance gaps, and drive continuous improvement initiatives.
- Managed multi-functional stakeholder relationships and contributed to business improvement planning to enhance service delivery and operational effectiveness.
Real Time Analyst
Amazon
Bengaluru
03.2017 - 09.2019
- Managed real-time workflow operations to ensure optimal staffing, adherence, and service level performance across live queues.
- Partnered with operations leaders and cross-functional stakeholders to support day-to-day operational decision-making and issue resolution.
- Produced performance and business growth reports, delivering actionable insights to stakeholders on operational trends and outcomes.
- Prepared and distributed weekly, monthly, and quarterly business reports to support consistent performance monitoring and leadership reviews.
- Investigated fraud claims raised by partners, merchants, and customers, conducting detailed analysis to support accurate resolution and maintain business integrity.
Customer Support Representative
Orchestrate
Bengaluru
06.2015 - 03.2016
Education
MBA - Business Administration and Management
NMIMS
Bengaluru, Karnataka12-2023
BCA -
SRM University
12-2015
Skills
- SQL
- Power BI
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Program Management
- Strategic Planning and Execution
- Demand Modeling & Scenario Planning
- Stakeholder Engagement
- Workforce Management
- Workforce Strategy & Alignment
- Cost & Benefit Analysis
- Vendor & Partner Management
- Strategic Roadmap Development
Personal Information
Relocation: Open for relocation
Certification
Project Management Professional (PMP), Project Management Institute (PMI)
Timeline
Senior Program Analyst
Qualcomm
07.2023 - Current
Workforce Management Specialist
Amazon
03.2022 - 06.2023
Business Analyst
Microsoft
02.2021 - 03.2022
Senior Analyst - Workforce Management
Tesco
09.2019 - 02.2021
Real Time Analyst
Amazon
03.2017 - 09.2019
Customer Support Representative
Orchestrate
06.2015 - 03.2016
MBA - Business Administration and Management
NMIMS
BCA -
SRM University