Nikhitha Aripirala

• Perform TA operational duties (accounting/booking transactions and/or billing, collection, cash allocation) with focus on data quality and driving value through active application of client segmentation
• Process client accounting documents and handle internal/external queries as required
• Escalate financial transactions/payments assuring adherence to processes, guidelines, quality management framework and key controls
• Demonstrate understanding of reinsurance contracts and concepts by analyzing accuracy of ceding company reports, with the ability to understand complex reinsurance agreements and Service Level Agreements
• Settle balances with External Clients according to reinsurance terms and agreements.
• Cash Flow Management: timely collection of Accounts Receivable, management of Financials within Portfolio assigned
• Conduct business correspondence in English with internal and external clients via email, phone calls, and visits to clients if required
• Constantly looking to enhance the service standards and quality
• Proactive investigation, analysis, and interpretation of processed accounting information.
• Regular reporting to supervisor and internal stakeholders
• Sharing information with other Team Members and working cross-functionally, as needed
• Oversee, monitor, analyze and (if needed) decide, initiate, lead corrective/preventive actions to meet/exceed internal client financial and operational TA standards as defined in Service Agreements
• Oversee, monitor, analyze and (if needed) decide, initiate, lead corrective/preventive actions to achieve Unit's Operational and Financial targets defined as KPI's (Key Performance Indicators)
• Escalate issues to management and/or senior management as appropriate.
• Coordinate and prepare of monthly/quarterly performance measurement (i.e. KPIs) statistics, reviews/analysis and/or internal client financial and operational reviews/analysis
• Ensure timely and accurate reporting and compliance with internal/external/regulatory requirements and/or commitments
• Manage own workload effectively to achieve agreed service/business standards.
• Maintain Data Quality control and perform risk management related activities according to internal guidelines
• Clarify deviations, incorrect data with SR's internal departments and/or with clients, as required
• Contact internal and external clients directly (either written or verbal) to clarify and resolve any operational issues like missing accounting information, incorrect data, payment delays, etc.
• Escalate pending or critical matters to Business Management Team Members as required
• Identify root cause and failure analysis of workflow.

• Processing the TRS (tenor re-schedulement), EMI increase and differential emi cases.
• Processing the Part Payment request for loans both System Rejected and Auto Rejection SRS Manually by doing the maker and also author.
• Credit linked subsidy scheme under PMAY amount is given as part payment with EMI change will be processed.
• Processing the Rate Conversion cases as per rate matrix with base 8.3 by doing maker and author the base will change.
• Dispatching the Part Payment and conversion letters to the customers after processing the SRS.
• Checking the DMP for the HRops and Drops dispatched cases and publishing the MIS dispatched with in T+1 and T+2 days and if undelivered coordinating with branch and re-dispatching the re-schedulement letter to branch and make sure the branch person handover the letter to the customer within T+5.
• Publishing the SM(senior Management) MIS and prioritizing those cases and closing the SR on priority.
• Worked as an banker in branch for few days to engage the huge crowd when demonetization took place.
• Payroll for employees, ensuring that paychecks are correct and delivered on time.

ACHIEVEMENTS

• Initiative and succeed in making the Part Payment as Automation which will automatically perform part payment by completing the entry by branch in the finnone application and the system performs the automation for the frequency of every 2 minutes which reduces the man power and time.
• An initiative is done to make conversion in to automation and trying to resolve the issues occurred.
• While demonetization the Rate conversion volume has increased to 300 times and closed all the requests on TAT.

• BDE billing for the vendors and also penalize the vendor by cross checking the data entry done by vendor in the APS system.
• Centralized billing for FI throughout the India by consolidating the data collected from the SAS and also penalize based on the TAT.
• checking the KYC and processing the Credit card applications.
• Monitoring the cases in the GEMS and NACS applications for the Cards to complete the FI and TELI verifications to complete it on on before TAT.
• For negative FI cases conducting the cross FI based on the outputs conducting monthly review with the vendors at their locations.
• Publishing the Credit card limit(CCL) increase MIS throughout pan India on daily basics.
• Publishing the FI completion MIS for Business verification and Resi verification throughout pan India on monthly bases and also for AP and Telangana vendors separately.
• Making regular visits to BDE and FI vendors and conducting regular meeting to flow work in proper and easy way.

ACHIEVEMENTS

• The Centralized billing is to happen in Mumbai and Hyderabad locations and an initiative has been proposed to process completely in Hyderabad which saves the cost of courier charges and paper cost which saves around 1 lakh per month.