Nikhitha K
Intelligence Analyst
Thrissur (Currently in Hyderabad)
Summary
Dedicated and passionate security professional with a strong background in criminology, crime science, security management, corporate intelligence, international relations, polity, and geography. Proven expertise in managing security operations center programs, designing projects, developing quality-focused processes, and driving improvements aligned with organizational goals. Expertise in OSINT investigations, financial and insurance fraud analysis, and risk intelligence assessment. Continuously driven to explore and enhance skills in the security domain.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Quality Coach - Process Excellence
Pinkerton Corporate Risk Management Services
10.2024 - Current
- Conducted quality checks on operator case documentation, providing targeted coaching to meet and exceed established product quality benchmarks
- Suggested modifications and contributed to the preparation of Standard Operating Procedures and process User guides for the Global Security Operations Center program
- Assisted in the research and preparation of after-action reviews, contributing to operational excellence for SOCs worldwide
- Assessing adherence to quality parameters for calls, emails, and case products prepared and managed by the Global Security Operations Center program
- Alarm acknowledgments done in error without proper triage are identified and presented to Global leadership for review and explanation
- Trained newly hired managers on organizational case documentation standards
- Enhanced individual performance by curating specialized training programs and designing quality measurement matrices
GSOC Lead Operator
Pinkerton Corporate Risk Management Services
07.2024 - 09.2024
- Supervised alarm and ticket management operations for the Security Operations Center, ensuring efficiency and excellence
- Led the implementation of a new embedded incident documentation tool and assisted in internal training initiatives
- Developed whitepapers on key projects and processes, enabling global teams to adopt the successful Indian model
GSOC Operator
Pinkerton Corporate Risk Management Services
04.2023 - 06.2024
- Management of Alarms ascertaining the priority of alarms and dispatching and acknowledging priority-wise as laid down in SLA
- Create and update tickets received (Trouble Ticket) and assign to the concern and follow-up/closure
- Managing incident response and reporting to the stakeholders
- General usage and navigation of Security cameras and managing security mock drills for Amazon's corporate sites in India
- Assisted and coordinated different departments during crisis and incident response
Intelligence Analyst Intern
Child Rights and You, NGO
03.2023 - 04.2023
- Took lectures on Adolescent Health and Child rights for schoolchildren
- Organised events at school
Corporate Intelligence Intern
Mitkat Advisory Services Pvt Ltd
10.2022 - 12.2022
- Worked on Risk intelligence mapping of India based on natural and anthropogenic events
- Prepared special reports on current geopolitical risks
- Researched Cloud Security concerns in businesses and developed a proposable solution that can be tailored for individual enterprises
Student Research Assistant
Rashtriya Raksha University
10.2021 - 11.2021
- Prepared modules for the University Research Manual of Rashtriya Raksha University
- Wrote modules on Research Methodology
- Qualified UGC NET - Criminology - Asst
- Professor Exam
Education
MA/ M Sc - Criminology and Crime Science
Rashtriya Raksha University
01.2021 - 01.2023
PG Diploma - Criminal Justice
Police Training College
Thiruvnanthapuram, Kerala 01.2020 - 01.2023
B Sc - Mathematics (with Physics)
St Thomas College (University of Calicut)
Thrissur, Kerala 01.2017 - 01.2021
Skills
- Open Source Intelligence
- Insurance Fraud Investigation
- Research and Analysis
- Questioned Document Examination
- Basic QGIS
- Microsoft Office - Power point, Word
Accomplishments
- Qualified UGC NET - Criminology - Asst. Professor Exam
- Most Promising Solution MakeaThon for Migrants by Agaami and Ajeevika Bureau
- B and C Certificates National Cadet Corps
- Inspire SHE Scholarship issued by the Department of Science and Technology, Government of India
Research Projects and Papers
- Arms Trafficking and Illegal Local Arms Supply to Conflict-Affected Areas in India: Patterns and Trends over the Past Decade
- Building: Renovation and Redesigning from Crime Prevention Perspective
- Impact of Stigmatization of Tribes as Criminals even after 70 years of Denotification
- Concerns over Cloud Security: Need for Cyber Data Risk Intelligence
- Accessible Education: Tribal Children in India
- A Study on the Socio-cultural Factors Contributing to Dating Violence among Young Adults in Chennai City
- A Comparative Study on the Impact of Online Gaming on Children Belonging to Hyderabad and Thrissur Districts
Certifications and Courses
- Introduction to Cybersecurity - Cisco Networking Security
- Open Source Intelligence - Basel Institute of Governance
- Deep Dive into Open Source Intelligence - LinkedIn
- Forensic Accounting and Fraud Examination - West Virginia University
- Certified Insurance Fraud Investigator (CIFI) - Health and Life - Code F Solutions Pvt Ltd
- Introduction to Unconscious Bias - Disaster ready.org, Cornerstone OnDemand Foundation
- Global Diplomacy: The United Nations in the World - University of London
- Global Diplomacy: Diplomacy in the Modern World - University of London
- Forensic Science and Finger Prints - The Open University, England
- Gender Jurisprudence in India - Gujarat National Law University
- Critical Infrastructure Security and Resilience: Achieving Results through Partnership and Collaboration - Emergency Management Institute, US Department of Homeland Security
- Basic Workplace Security Awareness - Emergency Management Institute, US DHS
- Introduction to Security Information and Event Management (SIEM) - LinkedIn Learning
- Hands-on Training on Applications of QGIS and Mapping Tools in Crime Analysis - Rashtriya Raksha University
- Short-Term Attachment - CCTV Surveillance and Access Control System, K9 Handling, Baggage and Scanning Device, and Fire Safety Rashtriya Raksha University
Timeline
Quality Coach - Process Excellence
Pinkerton Corporate Risk Management Services
10.2024 - Current
GSOC Lead Operator
Pinkerton Corporate Risk Management Services
07.2024 - 09.2024
GSOC Operator
Pinkerton Corporate Risk Management Services
04.2023 - 06.2024
Intelligence Analyst Intern
Child Rights and You, NGO
03.2023 - 04.2023
Corporate Intelligence Intern
Mitkat Advisory Services Pvt Ltd
10.2022 - 12.2022
Student Research Assistant
Rashtriya Raksha University
10.2021 - 11.2021
MA/ M Sc - Criminology and Crime Science
Rashtriya Raksha University
01.2021 - 01.2023
PG Diploma - Criminal Justice
Police Training College
01.2020 - 01.2023
B Sc - Mathematics (with Physics)
St Thomas College (University of Calicut)
01.2017 - 01.2021
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