Nikhitha Bashkar Shetty
Mangalore,KA
Summary
Accomplished Senior Customer Success Manager at Switsku, adept in CRM and possessing strong problem-solving skills, I have a proven track record of enhancing customer loyalty and exceeding sales targets by over 110%. My expertise in Salesforce and ability to establish robust client relationships have significantly contributed to sustained revenue growth and market expansion.
Overview
9
9
years of professional experience
Work History
Senior Customer Success Manager
Switsku
09.2021 - 11.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Account Executive
Martindale Nole
10.2020 - 05.2021
- Developed and expanded new customer accounts across a strategic territory, successfully converting a broad base of prospective clients into valuable partnerships.
- Led proactive prospecting initiatives through targeted cold and warm lead generation, consistently building a strong client pipeline.
- Consistently exceeded sales targets, achieving over 110% of quota, driving substantial revenue growth and market share within the assigned territory.
- Advised clients on effective lead generation strategies, delivering tailored solutions that aligned with their business objectives and significantly enhanced their growth potential.
- Built and managed a robust sales pipeline, ensuring data accuracy and completeness in Salesforce to streamline processes and optimize follow-up opportunities.
Senior Sales Account Executive
Skupos
07.2017 - 09.2020
- Led end-to-end sales efforts for the application, managing the full sales cycle from initial engagement to successful close for c-store customers.
- Surpassed annual sales goals, achieving 116% of quota in FY 2019, and generated over 1,300 high-quality sales leads, resulting in $90K in new revenue for Q4.
- Successfully closed multiple chain accounts within my territory, averaging three chain deals per month (ranging from 50-200 users), contributing $40K in revenue for Q4 2019.
- Enhanced company visibility by representing the brand at key trade shows and conferences, expertly coordinating and delivering on-site product demos to engage prospective clients.
- Cultivated strong, loyal relationships with a customer base of over 3,000 clients, strengthening brand reputation and retention.
- Expanded new business by leveraging referrals and targeted lead generation strategies, continuously growing the client portfolio.
- Achieved the highest sales rank company-wide with a 90% closing rate, recognized multiple times as the top sales performer for outstanding contributions.
Sales Development Representative
Frontspin
04.2016 - 06.2017
- Consistently exceeded monthly targets by booking high-quality sales meetings with prospective customers, achieving top performance as the #1 sales representative among the team.
- Attained 105% of quota for Q1 2019, generating and passing 170 qualified leads to account executives, with an 80% conversion rate resulting in $17K in revenue.
- Surpassed daily activity benchmarks, consistently achieving 200+ calls and over 2 hours of productive talk time to drive engagement.
- Diligently managed and tracked sales activities within the Frontspin app to maintain an organized, data-driven sales approach.
- Developed and implemented self-sourced lead generation strategies, utilizing tools like Siftery.com, Salesforce.com, and LinkedIn to optimize prospecting efforts.
- Authored blog content and crafted email templates to streamline and enhance prospecting outreach and engagement.
- Contributed to varied, high-impact tasks essential to the fast-paced startup environment, supporting overall team success and adaptability.
Business Development Executive
Axis Bank
01.2015 - 12.2015
- Proactively acquired new bank clients and cultivated lasting business relationships, successfully selling core products such as Savings and Current Accounts and Term Deposits.
- Strategically cross-sold third-party products, including credit cards, mortgage and personal loans, and IPG products (Life Insurance, General Insurance, Mutual Funds, Online Trading), boosting revenue and client engagement.
- Conducted extensive market and customer mapping across the assigned territory, utilizing in-depth travel to identify and capitalize on sales opportunities.
- Drove business development initiatives by identifying high-potential sales prospects and following up on new leads and referrals to generate consistent new business.
- Prioritized customer satisfaction and retention by efficiently resolving client queries and providing prompt support; maintained comprehensive reports, tracking daily activities, calls, and follow-ups to ensure transparency and goal alignment.
Education
MBA - Marketing And Human Resource Management
SDM College Of Business Management
Mangalore, India06-2014
Bachelors in Commerce - Marketing And Advertising Management
St. Agnes College Autonomou
Mangalore, India06-2012
Skills
- CRM: Proficient in Salesforce
- CMS: Experienced with WordPress and Drupal
- Computer Skills: Skilled in MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Basic Programming: Familiar with SQL and HTML
- Operating Systems: Knowledgeable in Windows and Linux
Accomplishments
- Awarded Best Outgoing Student at SDM College of Business Management (2013-2014).
- Recognized at Axis Bank with the "Hat Trick" award for expertise in life insurance sales and promoted to Sales Officer within 10 months.
- Achieved multiple athletic honors, including a national gold medal in the 4x100m relay and state silver medals in the 400m and 4x400m relay events.
Timeline
Senior Customer Success Manager
Switsku
09.2021 - 11.2023
Account Executive
Martindale Nole
10.2020 - 05.2021
Senior Sales Account Executive
Skupos
07.2017 - 09.2020
Sales Development Representative
Frontspin
04.2016 - 06.2017
Business Development Executive
Axis Bank
01.2015 - 12.2015
MBA - Marketing And Human Resource Management
SDM College Of Business Management
Bachelors in Commerce - Marketing And Advertising Management
St. Agnes College Autonomou
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