NIKIITA KAVISH PATHARE
Mumbai
Summary
Dynamic Senior Travel Associate with a proven track record at BCD Travel, excelling in customer relationship management and problem solving. Expert in coordinating complex travel logistics and communicating visa policies, ensuring seamless experiences for VIP clients like Amazon and Nvidia
Overview
14
14
years of professional experience
Work History
Senior Travel Associate
BCD Travel
Mumbai
10.2023 - Current
- Managing the executive desk for VIPs and overseeing VIP travelers of Amazon.
- Collaborating with the Secretary or the traveler to arrange domestic travel, international travel, hotel accommodations, and self-driven car reservations in the USA.
- Drafting the itinerary based on preferences, while ensuring the lowest logical fare with a refundable option.
- Abide by the travel policies set forth by Amazon, and initiate the booking in accordance with these protocols.
- Ensuring that ancillary services, such as seating and meal options, are included in the reservation.
- We must ensure that the corporate code is integrated into all Amazon bookings where there is an agreement with the airlines.
Senior Travel Associate
BCD Travel
Mumbai
05.2011 - 10.2023
- Cultivated strong relationships with clients, including Nvidia, Konecranes, and TomTom.
Streamlined service processes, resulting in 95% customer satisfaction. - Implemented customer feedback mechanisms to drive process improvements.
- Communicated updated Covid-19 travel policies to clients before departures.
- Addressed escalations and complaints promptly to ensure timely resolutions.
- Awarded Employee of the Month for outstanding service delivery.
- Facilitated a feedback survey to monitor and improve customer satisfaction.
- Facilitated understanding of needs through open-ended questions to offer suitable options.
- Arranged group travel logistics while accommodating special requirements.
- Oversaw bookings for airfare, hotels, and rental cars to streamline travel processes.
- Informed clients of visa policies and international travel protocols to ensure readiness.
- Collaborated with VPs and Directors through direct communication or secretary coordination.
- Addressed client questions and complaints by delivering effective resolutions.
Education
MBA - Hospitality and Management
United Business Institute
Mumbai07.2011
Post-Graduation Diploma - Tourism
Kuoni Travel Academy
Mumbai04.2008
Bachelor of Commerce - Mumbai
Bhavans College
Mumbai04.2005
Skills
- Quality control and management
- Time management
- Decision making
- Problem solving
- Product knowledge
- Customer relationship management
- Complaint resolution
- Vendor and client coordination
- Visa policy communication
- Ancillary service coordination
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Date of birth
17/07/1982
Timeline
Senior Travel Associate
BCD Travel
10.2023 - Current
Senior Travel Associate
BCD Travel
05.2011 - 10.2023
MBA - Hospitality and Management
United Business Institute
Post-Graduation Diploma - Tourism
Kuoni Travel Academy
Bachelor of Commerce - Mumbai
Bhavans College