Summary
Overview
Work History
Education
Skills
Languages
Date of birth
Timeline
Generic

NIKIITA KAVISH PATHARE

Mumbai

Summary

Dynamic Senior Travel Associate with a proven track record at BCD Travel, excelling in customer relationship management and problem solving. Expert in coordinating complex travel logistics and communicating visa policies, ensuring seamless experiences for VIP clients like Amazon and Nvidia

Overview

14
14
years of professional experience

Work History

Senior Travel Associate

BCD Travel
Mumbai
10.2023 - Current
  • Managing the executive desk for VIPs and overseeing VIP travelers of Amazon.
  • Collaborating with the Secretary or the traveler to arrange domestic travel, international travel, hotel accommodations, and self-driven car reservations in the USA.
  • Drafting the itinerary based on preferences, while ensuring the lowest logical fare with a refundable option.
  • Abide by the travel policies set forth by Amazon, and initiate the booking in accordance with these protocols.
  • Ensuring that ancillary services, such as seating and meal options, are included in the reservation.
  • We must ensure that the corporate code is integrated into all Amazon bookings where there is an agreement with the airlines.

Senior Travel Associate

BCD Travel
Mumbai
05.2011 - 10.2023
  • Cultivated strong relationships with clients, including Nvidia, Konecranes, and TomTom.
    Streamlined service processes, resulting in 95% customer satisfaction.
  • Implemented customer feedback mechanisms to drive process improvements.
  • Communicated updated Covid-19 travel policies to clients before departures.
  • Addressed escalations and complaints promptly to ensure timely resolutions.
  • Awarded Employee of the Month for outstanding service delivery.
  • Facilitated a feedback survey to monitor and improve customer satisfaction.
  • Facilitated understanding of needs through open-ended questions to offer suitable options.
  • Arranged group travel logistics while accommodating special requirements.
  • Oversaw bookings for airfare, hotels, and rental cars to streamline travel processes.
  • Informed clients of visa policies and international travel protocols to ensure readiness.
  • Collaborated with VPs and Directors through direct communication or secretary coordination.
  • Addressed client questions and complaints by delivering effective resolutions.

Education

MBA - Hospitality and Management

United Business Institute
Mumbai
07.2011

Post-Graduation Diploma - Tourism

Kuoni Travel Academy
Mumbai
04.2008

Bachelor of Commerce - Mumbai

Bhavans College
Mumbai
04.2005

Skills

  • Quality control and management
  • Time management
  • Decision making
  • Problem solving
  • Product knowledge
  • Customer relationship management
  • Complaint resolution
  • Vendor and client coordination
  • Visa policy communication
  • Ancillary service coordination

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Date of birth

17/07/1982

Timeline

Senior Travel Associate

BCD Travel
10.2023 - Current

Senior Travel Associate

BCD Travel
05.2011 - 10.2023

MBA - Hospitality and Management

United Business Institute

Post-Graduation Diploma - Tourism

Kuoni Travel Academy

Bachelor of Commerce - Mumbai

Bhavans College
NIKIITA KAVISH PATHARE