Nikit Pandey
Ahemedabad
Summary
Engaging and patient customer service professional with 3 years of experience responding to all types of customer inquiries. Eager to join to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained a customer retention rate 45% above the company average and received 99% positive customer survey results.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vardan reality
Gandhinagar
01.2021 - Current
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
- Mentored junior team members and managed employee relationships.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Supported sales team members to drive growth and development.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Graduate Apprentice Trainee
institute of plasma research
Gandhinagar
11.2019 - 11.2020
- Maintained up-to-date records of all employee activities.
- Decommissioned and recycled appropriate materials and projects after use.
- Prepared detailed presentations for internal audiences.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
- Completed site fieldwork by traveling between multiple project locations.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Participated in team meetings to provide feedback on current initiatives.
Education
Bachelor of Engineering - Electrical Engineering
Shri Swaminarayan Institute of Technical
Gandhinagar06-2018
GED -
R.C Technical
Ahmedabad06-2015
High School Diploma -
Gyandeep English High School
Ahmedabad04-2012
Skills
- Complaint resolution
- Salesforce
- Data entry
- Oral and written communication
- Building customer loyalty
- Troubleshooting
- Analytical skills
- Time management
Accomplishments
- Helped resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck, which led to a 70% reduction in construction site for this specific issue.
- Received Associate of the Month Award 3 times.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
gujarati
Intermediate (B1)
B1
Certification
- Certified Customer Experience Professional (CCXP), 2021
Timeline
Customer Service Representative
Vardan reality
01.2021 - Current
Graduate Apprentice Trainee
institute of plasma research
11.2019 - 11.2020
- Certified Customer Experience Professional (CCXP), 2021
Bachelor of Engineering - Electrical Engineering
Shri Swaminarayan Institute of Technical
GED -
R.C Technical
High School Diploma -
Gyandeep English High School
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