Nikita
Radaur
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Amendment Specialist
Sunlife Global Solutions Pvt Ltd
02.2026 - Current
- Processed and updated Group Insurance policies, ensuring accuracy and compliance with regulatory standards.
- Updated policies following underwriter requests
- Managed policies billing system
- Addressed client inquiries, delivering timely information on insurance products to enhance client understanding.
- Collaborated with cross-functional teams to streamline operational processes.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
Quality Auditor
Sun Life Global Solutions, Pvt Ltd
Gurugram
10.2023 - 01.2026
- Conducting internal quality check for new team members and preparing reports.
- Trained new team members through cross-training sessions for client record management, enhancing their onboarding experience.
- Assigned buddy to new hires, facilitating their transition into the working environment and clarifying process understanding.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
Process Associate
Sun Life Global Solutions Pvt Ltd
09.2022 - 09.2023
- Managed client requests for policy details, ownership changes, and other updates, ensuring prompt and accurate processing.
- Executed data entry and maintained financial records using Word and Excel, supporting process improvement initiatives for greater efficiency and accuracy.
- Collaborated in cross-functional team-building activities and performed financial analysis, aiding decision-making processes.
Operation Trainee
Sun Life Global Solutions, Pvt Ltd
02.2022 - 08.2022
- Streamlined data entry for individual’s insurance policies processes to enhance accuracy and efficiency.
- Analyzed customer written requests and legal documents to ensure accurate information processing.
- Provided timely policy updates to customers, ensuring records were accurately updated per client requests.
- Managed documentation and filing systems for regulatory compliance and organization.
- Performed data entry tasks accurately and efficiently.
- Ensured that all necessary documents were properly filed according to company policy.
- Monitored daily operations to ensure compliance with safety regulations, policies and procedures.
Education
B.COM - COMPUTER APPLICATION
Mukand Lal National College
Yamunanagar 06.2017 - 06.2020
SENIOR SECONDARY -
Springdale Public School
JagadhriSkills
- Billing management
- Customer Relationship Management
- Data Analysis
- Organized
- Rapid learner
- Professional demeanor
- Responsible
- Client Engagement
- Customer inquiries
- Insurance verification
Certification
- Hartron’s Diploma in Computer Application, 74.33%
- Safety Ambassador
Languages
- English, Bilingual Proficiency
- Hindi, Native
- Punjabi, Native
Timeline
Amendment Specialist
Sunlife Global Solutions Pvt Ltd
02.2026 - Current
Quality Auditor
Sun Life Global Solutions, Pvt Ltd
10.2023 - 01.2026
Process Associate
Sun Life Global Solutions Pvt Ltd
09.2022 - 09.2023
Operation Trainee
Sun Life Global Solutions, Pvt Ltd
02.2022 - 08.2022
B.COM - COMPUTER APPLICATION
Mukand Lal National College
06.2017 - 06.2020
SENIOR SECONDARY -
Springdale Public School