Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Strengths
Hobbies and Interests
Timeline
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Nikita Agarwal

Hyderabad

Summary

In-depth Quality Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

Overview

4
4
years of professional experience

Work History

Quality Specialist

Amazon
02.2022 - Current
  • Conducted audits to ensure that process is being followed correctly as per Standard Operating Procedure (SOP)
  • Analyze and identify process gaps, recommend solutions, drive/influence inter-function decisions
  • Handled ADHOC Escalations and Consistently met established production and quality metrics
  • Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
  • Collaborated with leadership to drive improvement ideas generated through auditing
  • Articulate issues and ideas through verbal and written communication
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Identifying Inappropriate, Abusive and Irrelevant delivery hint cases and deleting them from system

Claims Associate

Legato Health Technologies
12.2020 - 01.2022
  • Resolved medical claims by approving or denying documentations, calculating benefits due and imitated payments
  • Provided general claims support by reviewing, researching, investigating, processing and adjusting claims
  • Responsible for Financial Management
  • Completed all claims transaction within time.
  • Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
  • Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.

Education

Board of Secondary Education -

Nandini High School
05.2015

Intermediate - MEC

Tapasya Academy
01.2017

Bachelor of Commerce (Honors) - Accounting And Finance

Aurora Degree And PG College
01.2020

Skills

  • Microsoft Excel
  • Excellent communication skills
  • Team management
  • Claims management

Accomplishments

  • Achieved Evangelist award for achieving 100% accuracy and efficiency.

Languages

Hindi
English

Strengths

  • Teamwork
  • Punctual
  • Trustworthy
  • Dedicated


Hobbies and Interests

  • Makeup and Hairstyling
  • Watching Documentaries

Timeline

Quality Specialist

Amazon
02.2022 - Current

Claims Associate

Legato Health Technologies
12.2020 - 01.2022

Board of Secondary Education -

Nandini High School

Intermediate - MEC

Tapasya Academy

Bachelor of Commerce (Honors) - Accounting And Finance

Aurora Degree And PG College

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Nikita Agarwal