Nikita A Luman

As a Senior Coordinator, I identify financial risks, coordinate with agents and terminals to resolve their issues, and work on cost and revenue analysis. I also update tax details and prepare the CPR, Cash Performance Report.

• Preparing the cash position report for every month-end.
• Cost analysis for third-party agents.
• Revenue analysis for third-party agents.
• Agency remuneration analysis.
• Weekly liquidity planning and payment run for agents.
• Bank agreements and bank exposure on review agency contractors.
• Preparing financial overviews and statements on a monthly basis.
• Monthly preparation and review of the commission on freight.
• Identifying financial risks.
• Preparing presentations every month for top management.
• Coordinate with operations and agents.
• 3PA invoicing audit for recovery.
• Transferring revenue and cost to GL accounts in SAP, tax updating, and posting in SAP.
• Posting of POs and invoices in SAP.
• Interacting with clients regarding any issues related to the cost and revenue.
• Monitored expenses, and reviewed invoices for accuracy prior to payment processing.

As a Senior Process Expert, I managed and tracked shipments of freight via land and air. I coordinated internal stakeholders, handled escalations, provided cross-training, and was working on various reports. I handled the Job Costing and CM1 report, processed invoices for payment in SAP, worked on invoices, and sent them to the client. Also, I managed a new tool in SCM – NSCP, and successfully drove the project.

• I worked on the invoices and sent them to the client.
• Came up with the capacity to work independently with customers and process documentation according to customs procedures.
• Managed a new tool in SCM – NSCP, and successfully drove the project.
• Provided cross-training.
• Created SO and PO in SAP.
• Updating pricing in SAP.
• Prepared daily status of import sale orders.
• Worked on various reports.
• Tracked daily shipments, followed up with carriers for delayed shipments.
• Updated MRN.
• Handled escalations.
• Worked on the Milestone process (Kewill tool).
• Updating of IOPs (Internal Operating Processes)
• Coordinated with operations staff.
• Updated cost in the ILSC tool.
• Coordinated internal stakeholders.
• Tracked shipment on the website.
• Searching for the PO number in the SAP tool.
• Managed driving sales force (case management for Denmark team).
• Managed and tracked shipments of freight via land and air.
• Coordinated with clients for day-to-day status.
• Handled all queries and finished them off in the most economical and immediate way.
• Analysis on JOB Costing and CM1 report.
• SPOC for Team Huddle.
• Processed invoice for payment in SAP.
• Kept track of billing and followed up regularly with clients for payment settlement.

As an Analyst in Knowledge Management, I handled and understood processes from operations, prepared, and edited documents for operations. I conducted process tests, TABs, and training for operations. I also conducted roadshows for the One-Learn tool and audited product codes as per requirements.

• Conducted TABs for respective BLIs.
• Audited product codes as per requirements.
• Conducted refresher training for all BLIs.
• Conducted a process test for operations.
• Prepared and edited documents for operations (checklist, SOP).
• Conducted training for operations.
• Worked on the e-Learn tool.
• Analyzed and prepared the RCA report.
• Prepared summary report.
• Prepared a weekly report for all the BLIs.
• Conducted roadshows on the e-Learn tool.
• Handled and understood the process from operations.
• Sent emails to managers for updating the SOP.
• Updated change management in SOPs.
• Prepared monthly PowerPoint presentation.

As an executive in Global Service, I coordinated with clients globally to guide them about the application to submit PDA/FDA, resolved issues with port agencies, processed DA to the Account Department, and handled the courier department.

• Coordinated internal stakeholders.
• Tracked shipment on the website.
• Processed DA to the Account Department.
• Handled the courier department.
• Resolved issues with port agencies to gain credits or viable explanations for accounting discrepancies.
• Handled the issue of port agents.
• Prepared monthly reports in VLOOKUP.
• Coordinated with clients globally to guide them about the application to submit PDA/FDA.
• Handled clients' queries.
• Handled port inquiry.
• Checked and updated statement of facts (SOF).