Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
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Nikita Bellad

Nikita Bellad

Indira Nagar Bangalore

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Competent and result oriented professional with experience of over 4.6 years in the industry.

Overview

5
5
years of professional experience

Work History

Senior CRM Executive

Cora Health Private Ltd
06.2021 - 06.2022
  • Developed and implemented CRM strategies to increase customer engagement.
  • Created, monitored and maintained reports on all aspects of the customer relationship management system.
  • Analyzed data from surveys, focus groups, and other sources to identify potential areas for improvement in customer experience.
  • Oversaw all shipping and picking for Consumer Relations.
  • Prepared detailed reports outlining progress towards meeting organizational objectives related to customer satisfaction.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Reviewed customer surveys and evaluations and made necessary adjustments to improve satisfaction.
  • Planned strategies designed to attract customers and boost loyalty.
  • Managed customer databases, ensuring accuracy and completeness of information.
  • Ensured to onboard brands of particular requirements
  • Handling the customer enquires in the areas of product information attributes, ordering procedures, special order information, pricing, quote information, shipping, orders status and Leadtime.
  • Root Cause Analysis(RCA) for complaints and incidents to enhance performance
  • Addressed customer service inquires in a timely and accurate fashion

Sales Associate

Nobroker Technologies Private Ltd
08.2020 - 05.2021
  • Promote, recommend, and sell Premium plans and services utilizing consultative selling techniques to maximize customer satisfaction and results
  • Articulate the advantages of our company over the competition
  • Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
  • Explain Premium plan and policies to the customer in a clear, concise manner
  • Utilize the techniques of Sales Pro to ensure customer satisfaction and services requested provided in a professional manner
  • Summarize every interaction to prevent repeat calls or cancellations
  • Stay informed of current competitive offers and products in order to position company products/services in a confident manner
  • Adhere to quality standards, meeting sales and performance goals set by management.

KEY ACCOUNT MANAGER

MEESHO (Fashnear Technologies Pvt. Ltd.)
11.2018 - 04.2020
  • Identifying key accounts by analyzing their current growth, strategic importance and future potential
  • Developing a solid and trusting relationship between major key clients and company.
  • Launching pro-active sales campaigns (Mentorship Whatsapp groups) and pursuing new business leads through Gamooga
  • Reseller Acquisition through cold calls and explaining about the business strategies
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Provided regular reports on account activity and performance metrics to stakeholders.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Implemented processes that increased operational efficiency while maintaining quality standards.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Liaised between clients and management to provide client feedback and resolve inquiries.
  • Maintained positive working relationships clients.

Senior Process Executive

Aegis (Flipkart TDS Process)
07.2017 - 10.2018
  • Worked as senior executive for TDS process
  • Handling the issues of seller regarding the process through outbound calls and email chat
  • Handling the Quarries and Complaints from the seller regarding the process through SUV(Seller Unified View)
  • Co-ordinate with other teams for better support to resolving the issues
  • Drafting the internal email for concern teams based on the issued faced by the seller’s and also handled escalation mails
  • Providing satisfactory information relational guidance according to sellers requirement
  • Collected, monitored and evaluated Sellers requirements to achieve desired retention and satisfaction
  • Identifying the Resellers needs and resolving the queries by providing satisfactory information relational guidance according to seller’s requirement.

Education

Bachelors of Engineering (E&C) -

Angadi Institute of Technology And Management
Belagavi, Karnataka
06-2016

Pre-secondary education -

SDM College
03-2012

School -

St.Peter’s English Medium School
03-2010

Skills

  • Team Management
  • Efficient in MS Office and MS Excel
  • Account Management
  • Operations Management
  • Account Acquisition
  • Data-driven decision-making
  • Lead Identification and Generation
  • Customer Trend Analysis
  • Database Management
  • Sales Lifecycle Management
  • Customer rapport

Accomplishments

  • Awarded Individual Extra Miler Award for two times at Aegis for exceptional performance and exceeding targets consistently.
  • Received appreciation emails from the Client’s for efficiency and good rapport building.
  • Certificate of Appreciation for All Rounder- Individual Excellence in Meesho.

Personal Information

Date of Birth: 03/03/94

Nationality: INDIAN

Interest: Sketching, Cooking, Badminton

Languages

  • English
  • Hindi
  • Kannada
  • Marathi

Hobbies and Interests

Reading, Playing Indoor and Outdoor Games.

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior CRM Executive

Cora Health Private Ltd
06.2021 - 06.2022

Sales Associate

Nobroker Technologies Private Ltd
08.2020 - 05.2021

KEY ACCOUNT MANAGER

MEESHO (Fashnear Technologies Pvt. Ltd.)
11.2018 - 04.2020

Senior Process Executive

Aegis (Flipkart TDS Process)
07.2017 - 10.2018

Bachelors of Engineering (E&C) -

Angadi Institute of Technology And Management

Pre-secondary education -

SDM College

School -

St.Peter’s English Medium School

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Nikita Bellad