Nikita Bhagat

• Lead incident response and triage of critical issues to ensure high availability and performance of Azure PaaS services.
• Implemented and maintained monitoring and observability dashboards using Grafana and Prometheus, improving incident detection time by 25%.
• Automated infrastructure provisioning and configuration management using Terraform.
• Collaborate with development teams to define and enforce SLIs, SLOs, and SLAs, enhancing service reliability and customer satisfaction.
• Developed and tested disaster recovery plans and runbooks, improving operational readiness for production environments.
• Applied Azure Policies for governance and compliance, aligning infrastructure with organizational security requirements.
• Worked with container orchestration (Kubernetes) and cloud-native technologies in hybrid cloud environments.
• Managed RBAC roles, identity assignments, and private DNS zone linking for internal applications.
• Shared Azure SRE best practices in internal workshops.

Key Achievements:

• Reduced average incident resolution time by 35% through automation and alert correlation.
• Migrated 10+ web applications to private endpoints with integrated logging and access controls.
• Conducted Terraform training for junior engineers; improved infra-automation adoption across teams.

• Developed and maintained scalable applications and automation scripts in Azure Cloud using PowerShell, Logic Apps, and Azure Functions.
• Provided technical support and training to Microsoft Premier customers on Azure App Services and DevOps practices.
• Mentored junior team members on Azure PaaS, automation best practices, and incident management processes.
• Conducted root cause analysis for production issues, contributing to a 20% reduction in repeat incidents.