Project Management and CRM tools: JIRA, Smartsheet, MS Project, Salesforce
Nikita Bhatt
Project Manager
Gurgaon
Summary
Strategic Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing cross-functional teams and keeping project delivery in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Project Manager
SHL India Pvt Ltd
07.2022 - Current
- Delivered 50+ EU, AMS projects, collaborating with global, cross-functional teams across development, deployment, science, procurement, legal, consultants, and commercial to resolve issues, and mitigate risks.
- Managed an internal AI tool development, creating a roadmap, workflow, KPIs, and mapping business product outcomes to steer a successful launch, bringing operational efficiency up by 30% and improving profit margins by 20%.
- Directed a 180-member European consulting workforce, optimizing resource deployment and strategic alignment to enhance productivity, delivery excellence, and client satisfaction.
- Managed EU and AMS projects, including Rolls-Royce, Allianz Partners, Merck, KPMG, and others, achieving an annual budget of over 80,000 GBP per account, while strengthening client relationships, resulting in contract renewals.
- Engineered multiple Smartsheet-based internal platforms, automating workflow, and delivering operational efficiencies exceeding 100 hours per quarter.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Governed Kanban workflow and performance dashboards within Smartsheet, enabling operational visibility for over 180 IO consultants across Europe.
- Partnered with product managers and engineering teams to validate requirements for B2B HRTech platforms serving over 100 enterprise clients.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Quality Assurance Analyst
SHL India Pvt Ltd
08.2021 - 07.2022
- Strengthened product quality through rigorous SRS analysis and a structured QA strategy, reducing post-release defects by 30%.
- Mentored and coached over six team members on QA topics and strategies.
- Kept scripts and test cases updated with current requirements, which facilitated upskilling and standard quality.
- Reported progress, test metrics and results to project stakeholders.
- Adopting automation testing reduces efforts by 40%.
Education
Bachelor of Technology - Information Technology
Govind Ballabh Pant University of Agriculture And Technology
Pantnagar, India 04.2001 -
Skills
Project management
Project planning and development
Project tracking
Agile methodology
Resource allocation
Cross-functional collaboration
Conflict management
Budgeting and forecasting
Risk management
Process Improvement
Stakeholder Management
Strategic planning
Software
Data & Reporting: Smartsheet, Excel(Advanced), Tableau, SQL
AI tools: MS Copilot, Prompt Engineering
Certification
Certificate Programme in Information Technology Project Management, ISB: [35 PDUs PMP]
Timeline
Certificate Programme in Information Technology Project Management, ISB: [35 PDUs PMP]
06-2026
Diverse Talent Development Program, SHL
09-2025
Personality and Ability Assessment
03-2025
Project Manager
SHL India Pvt Ltd
07.2022 - Current
Quality Assurance Analyst
SHL India Pvt Ltd
08.2021 - 07.2022
Bachelor of Technology - Information Technology
Govind Ballabh Pant University of Agriculture And Technology
04.2001 -