Nikita Dhiwar

Project 1- (DeepL - Autotranslations)

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Maximized use of available resources by allocating tasks efficiently amongst team members based on individual strengths.
• Developed comprehensive project plans with clear timelines, milestones, ensuring timely delivery of high-quality results.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Led onboarding and mentoring for new team members, and organized training for tool and process adoption.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Collaborated with the technical team to enhance DeepL software, contributing to improved project outcomes.
• Established effective communication among team members for enhanced collaboration and successful project completion.

Project 2 - VONQ (Sales Operations)

• Created and posted job vacancies across different job boards worldwide, like Monster, Indeed, Stepstone, LinkedIn, Google, etc, using the Salesforce application
• Assisted in budget management, tracking expenses to ensure projects stayed within allocated financial resources.
• Handled Dutch, German, French & English job boards
• Managed orders from HAPI, Smart Recruiters & Job Marketing platforms
• Resolved complaints using Zendesk (a cloud-based customer service platform)
• Built strong relationships with customers through exceptional customer relationship management practices and delivering personalized support.
• Efficiently managed receipt, processing, quality and delivery of the orders within SLAs

• Performed analyses and ensured the completeness of the manuscript received for the production team
• Proofread final manuscripts—including front matter, chapters, and back matter—to ensure alignment with established guidelines. Conducted quality checks on e-Pub files (XML and HTML) and book covers.
• Collaborated with cover design, editorial and production teams to meet desired content goals.
• Provided constructive feedback to authors on content revisions, contributing to the development of engaging and informative materials.
• Developed comprehensive style guides for consistent formatting and language usage across all publications.

• Handled projects from Springer US, Dordrecht, Japan, and China as a part of the Springer production house in India.
• Oversaw all stages of project lifecycle, including the preparation of project launch notes, execution plans, and customized workflows for effective content management.
• Acted as a key liaison, maintaining strong communication with stakeholders, authors, editors, senior managers, and editorial board members to ensure timely and high-quality publication.
• Responded promptly and effectively to queries from authors, stakeholders, and internal production teams.
• Maintained editorial consistency and upheld Springer’s content quality standards across all deliverables.
• Conducted final proofreading to ensure accuracy and compliance with publishing guidelines.