NIKITA DINKAR JADHAV
Customer Service Executive
Diva
Summary
To establish myself, as a committed, hardworking and successful employee by learning and leading to achieve goals and to use my knowledge and skills for success of myself and organization working.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service
Eastern Fine India Pvt Ltd
01.2025 - Current
- Recently Working in Eastern Fine India Pvt Ltd as a role of Customer Service Representative.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Accountant and Customer Service
JEEVA PACKAGING Pvt. Ltd.
02.2018 - 12.2024
- Six Year experience in JEEVA PACKAGING Pvt. Ltd. in Accountant and Customer Service.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mails.
Education
MCOM(Accountancy) - ACCOUNTANCY
Mumbai University
K. V. Pendharkar College 04.2001 -
BMS - FINANCE
Mumbai university
01.2017
HSC - undefined
Maharashtra State
01.2014
SSC - undefined
Maharashtra State
01.2012
Skills
Customer service
Timeline
Customer Service
Eastern Fine India Pvt Ltd
01.2025 - Current
Accountant and Customer Service
JEEVA PACKAGING Pvt. Ltd.
02.2018 - 12.2024
MCOM(Accountancy) - ACCOUNTANCY
Mumbai University
04.2001 -
BMS - FINANCE
Mumbai university
HSC - undefined
Maharashtra State
SSC - undefined
Maharashtra State
DECLARATION
I, hear by declare that the above mentioned information are true as per my belief and knowledge.
PERSONEL PROFILE
- BIRTH DATE: 6TH January 1997
- GENDER: Female
- MARITAL STATUS: Unmarried
- STRENGHT: Punctuality, Honest, Hardworking, Self-Motivated
- NATIONALITY: Indian
JOB CRITERIA
- Preparation of Sales & Purchases Invoices in Tally.
- Payment & Receipt Entries.
- Preparation of Cheque.
- E-way Bill Generate.
- Office Work (Mailing, Handing Orders, handling incoming calls and other communications regarding Orders, Updating paperwork, maintaining documents and word & Excel processing.)
- Process orders.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Arranging day to day dispatch material.
- Encourage and motivate team members for continuance of quality service delivery.
- Payment related follow up.
- Make a PO & PI’s