Nikita Garg
Summary
Experienced Intune Engineer with over 11 years of expertise in Mobile Application Management (MAM) and Mobile Device Management (MDM). Skilled in deploying, configuring, and managing Microsoft Intune solutions to secure and optimize both corporate-owned and BYOD environments. Proven track record of implementing compliance policies, automating device enrollment, and providing comprehensive support across various platforms, including Windows, iOS, and Android. Adept at leveraging Intune for application deployment, security enforcement, and ensuring seamless user experiences. Strong problem-solving abilities, technical acumen, and a commitment to maintaining high standards of data protection and device performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mobility Cloud Engineer
FinThrive Global
06.2023 - Current
- Lead the design, implementation, and management of Microsoft Intune.
- Develop and enforce mobile device management (MDM) and mobile application management (MAM) policies to ensure corporate data security.
- Controlled user access to minimize security risks and track activities by implementing BYOD MAM policies.
- Configured Entra ID Conditional access Policy for enhanced security and managed Entra ID user and group settings.
- Integrate Intune with Entra ID for seamless user authentication and authorization.
- Configure and manage Windows Autopilot for streamlined device deployment.
- Lead JAMF (Apple MDM) onboarding of MAC devices and managing all of our devices using configuration profiles and policies.
- Automate routine tasks using PowerShell scripting, resulting in a 30% increase in efficiency.
- Conduct regular security audits and compliance checks to adhere to industry standards.
- Provide tier 3 technical support for Intune-related issues, resolving 95% of incidents within SLA.
- Collaborate with cross-functional teams to optimize device management strategies.
System Management Consultant
Optum Global Solutions
Gurgaon, India
04.2022 - 06.2023
- Lead technical support for MECM/Intune and application-related issues, providing L3 support.
- Manage BYOD and corporate devices across iOS, Android, Windows, and MacOS platforms.
- Design, configure, and troubleshoot Microsoft Intune infrastructure, including enrollments, compliance, and conditional access policies.
- Maintain and update mobility practices, knowledgebase articles, and documentation.
- Integrate Office 365 MDM and manage coexistence, group, and user management.
- Oversee Windows Autopilot enrollment and provide support for Mac troubleshooting.
- Handle Service NOW tickets to provide L3 support for Intune-related tasks.
Infra Technology Specialist
Cognizant Technology Solutions India Pvt Ltd
Noida, India
04.2021 - 04.2022
- Provided L3 support for SCCM and Intune issues.
- Troubleshot SCCM client connectivity and package installation issues.
- Administered monthly patching using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
- Supported Windows 10 deployment in both company-owned and BYOD scenarios.
- Improved customer satisfaction by providing timely and effective technology support.
Consultant
Capgemini India Pvt LTD
Noida, India
03.2017 - 04.2021
- Managed 300k-400k SCCM clients globally across 80 markets and four domains.
- Executed vulnerability operations and created custom reports using SQL for compliance and deployment.
- Developed, tested, and deployed packages for corporate and third-party software.
- Provided L3 support via Service NOW tickets and performed monthly security updates.
- Participated in the migration of SCCM 2012 environment to Microsoft Azure.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Technical Consultant
Fujitsu Consulting India Pvt Ltd.
Noida, India
12.2015 - 01.2016
- Installation, Configuration and Administration of SCCM 2012 Infrastructure
- Creation and maintenance of Distribution Points
- Software Distribution, Application/Software Updates Deployment through SCCM 2007/2012
- SCCM Client/Server troubleshooting and client remediation
- Compliance Management
- Configuration of Discovery Rules, Client Settings, Compliance Items, Configuration Baselines
- Creating AD groups for packages/applications for user based collections
- Taking care of any software deployment issues raised by users/L1 team
- Active participation in DR.
Specialist
HCL Technologies Ltd.
Noida, India
06.2012 - 12.2015
- Managed Active Directory, registry editor, and performance monitoring.
- Deployed patches on 14,000+ servers monthly using SCCM.
- Provided end-user support and managed server reboots and application installations.
- Worked on Service Now to support incident, change and problem management.
Education
Electrical and Electronics, B.Tech
Uttar Pradesh Technical University,
Lucknow, India06.2012
Skills
- Microsoft Intune Administration
- Enterprise Mobility Management (EMM)
- Mobile Device Management (MDM)
- Microsoft Endpoint Manager
- Azure Active Directory (AAD)
- JAMF (Apple device management)
- Microsoft Endpoint Configuration Manager (MECM)
- Windows Autopilot
Certification
- Microsoft Certified: Modern Desktop Administrator Associate MDM-101
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Administering SCCM and Cloud Services Integration (703)
Technical Skills
- Microsoft Intune
- Azure Active Directory
- PowerShell
- Windows Autopilot
- JAMF / Altiris / MECM
- iOS and Android Device Management
- Networking
- Security and Compliance
- Windows Server
- Technical Support
Timeline
Mobility Cloud Engineer
FinThrive Global
06.2023 - Current
System Management Consultant
Optum Global Solutions
04.2022 - 06.2023
Infra Technology Specialist
Cognizant Technology Solutions India Pvt Ltd
04.2021 - 04.2022
Consultant
Capgemini India Pvt LTD
03.2017 - 04.2021
Technical Consultant
Fujitsu Consulting India Pvt Ltd.
12.2015 - 01.2016
Specialist
HCL Technologies Ltd.
06.2012 - 12.2015
Electrical and Electronics, B.Tech
Uttar Pradesh Technical University,