Nikita Gautam

• Working on real-world case studies focused on Swiggy and Zepto to solve live business problems through product thinking.
• For Swiggy, analyzed support query data and conducted user research to identify root causes; developed a solution roadmap aligned with the goal of reducing support ticket volume.
• For Zepto, crafted strategies to drive adoption of Scheduled Deliveries, aligning user behavior insights with business outcomes and measurable product KPIs.
• Practicing end-to-end product workflows, from problem discovery to roadmap planning and outcome definition.

Worked closely with the product team to build and launch key features as part of a complete subscription service.

• Led the development and delivery of Early Applicant, Pro Membership, and a Resume Builder Tool, aligned with user value and monetization goals.
• Contributed to the product lifecycle from ideation to release, helping define feature requirements, user flows, and success metrics.
• Enhanced payment gateway functionality to ensure secure and seamless transactions across plans, with real-time validations and error handling.
• Collaborated cross-functionally in an Agile setup to prioritize features and ensure timely, high-quality releases.

Smart Meter Data Platform – VEE Service (UP Govt Project)

• Contributed at a fast-growing startup, driving product & engineering within a lean team.
• Defined product strategy for managing 5M+ smart meters for the Uttar Pradesh government.
• Designed & built the VEE (Validation, Estimation, Editing) microservice to clean and enrich meter data before billing.
• Used Redis for caching and PostgreSQLfor secure storage.
• Optimized real-time data pipelines, achieving 99.9% uptime and 40% reduction in processing delay.

Led the product management of a project management system.

• Drove cross-functional collaboration across design, engineering, and business teams to align on product goals and timelines.
• Defined and prioritized product features such as dynamic dashboards, project listing, and collaboration tools based on user needs and business value.
• Supported senior product managers in roadmap planning, backlog grooming, and execution of key product milestones.
• Actively participated in agile ceremonies to ensure timely delivery, stakeholder alignment, and continuous iteration based on user feedback.

Led the end-to-end product management of a social media platform for an organization’s community initiative.

• Defined the product vision, roadmap, and strategic positioning to align with community engagement goals.
• Collaborated with cross-functional stakeholders to gather user requirements and translate them into prioritized product features.
• Oversaw the design and rollout of user engagement features such as nested comment section, anonymous posting feature, easy to connect with employees of their own organization to enhance platform interactivity and retention.
• Drove user feedback loops and iteration cycles to ensure continuous product-market fit and adoption.