Interacting with people, social media management
Nikita Ghosh
content Moderator
Bongaigaon,AS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
CONTENT MODERATOR
CONCENTRIX
4 2022 - Current
- Proofed the work of others to determine if the content was appropriately processed and provided relevant feedbacks.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Sales Officer
IDBI BANK
10.2021 - 02.2022
- Manage large amounts of inbound and outbound calls (50+) in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Business Development Officer
ICICI BANK
02.2020 - 10.2021
- Develop and sustain solid relationships with company stakeholders and customers
- Won #1 Sales officer award in Regional Zone
- Develop strong customer relationships in order to generate high volume of prospective clients
- Analyze customer feedback data to determine whether customers are satisfied with company products & services.
Education
Bachelor of Commerce - Bcom. Hons. (Finance)
Gauhati University
01.2015 - 04.2018
Skills
Social media knowledge
Awardsrecognition
- Best Sales Officer (Certified by Zonal Head)
- Best Performer Sales in Regional Zone.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Sales Officer
IDBI BANK
10.2021 - 02.2022
Business Development Officer
ICICI BANK
02.2020 - 10.2021
Bachelor of Commerce - Bcom. Hons. (Finance)
Gauhati University
01.2015 - 04.2018
CONTENT MODERATOR
CONCENTRIX
4 2022 - Current
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