Abhishek Gill

• Delivered excellent in-store customer service, ensuring fast and accurate checkouts.
• Promoted relevant products to increase upsell success.
• Operated POS systems with speed and accuracy, ensuring efficient transactions, and minimal queue times.
• Maintained merchandising standards, and collaborated with team members to support in-store promotions, and seasonal campaigns.
• Monitored sales activity and customer behavior to provide insights for improving store layout and marketing focus.

Customer Support Representative |November 2021 – November 2021

• Delivered multi-channel assistance (phone, email, live chat), and promptly resolved customer inquiries.
• Contributed to customer retention by providing excellent service and personalized support.
• Collected customer feedback, and collaborated with teams to improve engagement strategies.
• Analyzed customer trends and prepared reports for management to refine service processes.

Client Relations and Visa Consultant | Mar 2022 – Apr 2023

• Promoted within six months for exceptional client service and problem-solving skills.
• Managed end-to-end visa application cycles and ensured document accuracy and regulatory compliance.
• Advised clients on visa procedures, documentation requirements, and policy changes.
• Addressed customer queries and complaints with professional, accurate guidance.

Student Admissions & Engagement Coordinator | Apr 2023 – Dec 2023

• Guided students through admissions processes, and ensured compliance with eligibility standards.
• Guided prospective students through the admissions process and ensured compliance with eligibility standards.
• Coordinated with academic departments to facilitate student enrollments and streamlined data management.
• Managed CRM systems, updated student records, and responded to inquiries efficiently.