Nikita Guntuk

• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Developed and executed training programs to improve overall sales team performance and skill sets.
• Implemented systems and procedures to increase sales.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared sales presentations for clients showing success and credibility of products.
• Publish regular and adhoc MIS and prepare an automated report for various partnership products.
• Coordinating with inter departments & partnership aligned companies to minimize TAT from loan origination to disbursement.
• Hygiene check & PDD (Post Disbursal Documents) documentation facilitation.
• Done UAT (user acceptance testing) testing for all new products & existing products.
• Loan agreement e-signing through legality portal

Entering of orders in system, arranging transportation, debt collection.Implementation of sales plans.

Develops new product markets for specialized products to grow the business.

Drive the sales process, develop new business, and close orders.

Research accounts, Identity key players and generate Interest. Maintain and extend the database of prospects within assigned territory.

Listen to clients’ needs and offer them right solutions. Communicating, Selling and coordinating with clients.

Submit daily dashboard and weekly MIS reports to the Management Team.

Active research and development of new customers.

Track and maintain the outcome of each enquiry and leads. Payment follows up with clients.

All Import & Export activity.

Cross check all activities of team members.

Verification of documentation of new joiners.

Maintain leave tracker of all the employees.

Create the work document as per requirement and get it agreed from the customer.

Coordinate with multiple teams for their Respective task completion.  Support sites Engineer for projects and other customer related matters.

Coordinate with Third Parties/Contractors for ensuring the network infrastructure delivery.

Making calls to the UK county council seeking permissions related to work.

Assisting the team mates in raising the valid estimates of requested work

Handling the Escalation emails.

Raising Bridge tickets: To get the Resolving System issues through the web Bridge portal

Display Weekly and Monthly MIS to Team Leader. (Team total task, Completed task, Pending task, escalation task)

Publishing daily MIS of number of task completed, number of task fetch from system.

Setup call with customers to understand the requirements. Using various tools like ORWFMT, LLUMS which are responsible for task management, order Id creation, allocation of tasks

Processed Individual loan of customers.

Publish Daily Report’s & send it to all respective managers, credit team, and Service quality team.

Publish daily & monthly Business MIS.

Daily work on software (Br.net, Artoo) for checking KYC & disbursements.

Display Weekly and Monthly reports MIS of Processing files. (Disbursement details report, UN-disbursement report) Handling EMI accounts receivables (Online EMI collection Via ACH)

Handling ECS & ACH process.

Error mandate reports send to all respective departments. Preparing all ECS customers monthly MIS & publish to all respective managers.