Nikita Gupta
Summary
Dynamic Account Management Specialist with a proven track record at Astra Business Services, excelling in debt negotiation and client relations. Leveraged financial analysis and communication skills to enhance payment collections and client satisfaction. Achieved significant account recoveries, demonstrating exceptional problem-solving and relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Account Management Specialist
Astra Business Services
New Delhi
11.2022 - 02.2023
- Completed skip traces on customers failing respond to collection efforts.
- Provided guidance on legal matters concerning collection procedures.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Recorded and updated customer personal accounts with accurate contact information.
- Advised delinquent customers on strategies for debt repayment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Received payments and posted amounts to customer accounts.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Created repayment plans based on account holders' financial status and repayment abilities.
Account Manager
Encore Capital Group
Gurgaon
01.2020 - 10.2021
- Oversaw banking accounts across the U.S., ensuring successful recovery from day one.
- Administered collaborations between first and third parties for American Express accounts.
- Recovered accounts within the designated timeframe, ensuring excellent performance.
Social Media Specialist
Zomato
Gurgaon
08.2018 - 10.2019
- Addressed customer queries on social media channels like Twitter and Facebook.
- Resolved complex escalations involving high-profile individuals.
- Enhanced customer promo code systems and policies.
Skills
- Payment processing
- Debt negotiation
- Skip tracing
- Financial analysis
- Client relations
- Legal compliance
- Payment collections
- Communication skills
- Problem solving
- Time management
- Relationship building
- Lead generation
- Multitasking
- Serve customers
- Order processing
- Account management
- Teamwork
- Opening and closing procedures
- Written communication
Timeline
Account Management Specialist
Astra Business Services
11.2022 - 02.2023
Account Manager
Encore Capital Group
01.2020 - 10.2021
Social Media Specialist
Zomato
08.2018 - 10.2019
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