Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Gupta

Hyderabad

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

12
12
years of professional experience

Work History

Team Lead

ADP
Hyderabad
01.2021 - Current
  • Joined ADP as a team lead and was handling 3 people.
  • Responsible for gathering new or existing system configuration changes from client and working with Technical team to get the required changes configuration set up in SAP.
  • Analyzing and resolving queries of team members relating to regular payroll, off cycle or supplementary run or any retro run.
  • Scheduling production calls with clients each month once the payroll cycle is completed to take their feedback and also to know about the data variations in upcoming payroll.
  • Reviewing monthly and biweekly payroll.
  • Responsible for providing training to new joiners and ensure smooth training program.
  • Spoc for start of the year and end of the year activities. Also provided training for same.
  • Worked on 3 GoLive clients, resolved their queries quickly over the calls and stabilized the payroll.

Process Developer

Genpact
Hyderabad
06.2017 - 12.2020
  • Joined Genpact in one of the transition process and was part of pilot batch.
  • Prepared Standard Operating Procedures (SOP’s) after the training sessions from Client and updated it regularly to incorporate process updates.
  • Worked as subject matter expertise in UK Payroll process.
  • Mentored all team members and supported them during their production.
  • Taken frequent calls with clients and worked on critical properties to have the complete understanding and come up with different scenarios.
  • Traveled onshore thrice with regards to new properties transition and upcoming payroll project.
  • No accuracy issues and had no internal and external errors.
  • Worked on multiple roles at the same time such as mentor, processor, taking client calls and updating SOP’s.
  • Role changed from Processor to Supervisor in October’2019 and currently performing quality checking.
  • Working with Leads in preparation of metrics file, Governance deck along with metrics deck. Joining all client calls and responding to escalation emails.
  • Given many process improvement ideas which includes eliminating nonvalue added steps in the process and implemented 3 macros. This has simplified the process and reduced errors.
  • Participated in Domain Safari contest and won first prize.
  • Was nominated in All hands meet and represented Payroll team.
  • Was nominated in Genpact leadership meeting and expressed my views on RPA.

Senior Process Associate

ADP
Hyderabad
10.2013 - 06.2017
  • Joined ADP as a fresher in 2013 and scored 90% in UK legislation exams.
  • Conducted sessions on excel and all types of proration rule.
  • Was part of client focus group and net promoter score.
  • Been an active participant in process standardization and process knowledge workshops.
  • Was part of Robotic Process Automation project.
  • Responded to all emails on priority and frequently taken calls with our business partners to understand the challenges and their requirements.
  • Worked beyond my shift to meet client requirements.
  • Excellent in identifying opportunities and taking an Initiative.
  • Always been at the top and consistent in my performance.
  • Received many awards and appreciations from Client and ADP.

Education

Bachelor of Commerce -

Badruka College of Commerce
Hyderabad
03.2013

Intermediate - MPC

Sri Chaitanya Junior Kalasala
Hyderabad
03.2010

Schooling - SSC Syllabus

Shankerji Memorial Girls High School
Hyderabad
03.2008

Skills

  • Payroll administration
  • Client relationship management
  • Employee training
  • Mentoring others
  • Deadline management

Timeline

Team Lead

ADP
01.2021 - Current

Process Developer

Genpact
06.2017 - 12.2020

Senior Process Associate

ADP
10.2013 - 06.2017

Bachelor of Commerce -

Badruka College of Commerce

Intermediate - MPC

Sri Chaitanya Junior Kalasala

Schooling - SSC Syllabus

Shankerji Memorial Girls High School

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Nikita Gupta