Salesforce Data Management
Nikita Jaiswal
Pre Sales Manager
Mumbai
Summary
Goal-oriented manager with distinguished experience in Real Estate & Automobile Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Also Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Presales Manager
Chandak Developer
Mumbai
2023.02 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Presales Manager
Ashapura & Option Realtors
Mumbai
2019.02 - 2021.01
- Handled a team size of 5-30 Executive in Presales Department.
- Regular Visits to Outsourced Call Centre to ensure efficient performance and Smooth operation
- Managing the Tele caller’s query, product training, guiding towards right direction of telesales.
- Generating leads and opportunities through cold calling, website enquiries, Digital marketing and ATL activities
- Maintain weekly Dash Boards and present in to Higher Management so as to show the productivity of Team
- Maintained Campaign report for Higher management to understand the responses of lead source
- Communicated product quality and market comparisons by creating sales presentations.
Presales Manager
Omkar Realtors & Developer
Mumbai
2014.07 - 2019.02
- Handled a team size of 15-100 Executive in In-house & Outsourced Call Centre
- Data Management has done on Far-vision & Sales Force
Handling Escalation from the sites team. - Generating interest for buying/site visit in ongoing fresh launches.
- Generating leads and opportunities through cold calling, website enquiries, Digital marketing and ATL activities
- Maintained Campaign report, Digital Analysis Report, Weekly & Monthly Team performance
- Visiting the sites during weekends for handling and catering the clients come for site visits.
- Ensuring the clients are attended timely and queries are resolved through closing sales manager
- Provided Product and Tele sales ethical training to team Developing effective sales plans using current Sales methodology like Sales Force and Far vision
Senior Customer Relationship Executive
Infinity Autolinks Pvt Ltd - Mahindra Dealership
Mumbai
2012.11 - 2014.04
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintaining Post Sales Customer Satisfaction Feedback
- Maintaining Team Calling and Performance Report
- Explanation of Delivery Document
- Data Management across Team
Customer Relationship Executive
Shaman Group Pvt Ltd - Honda Dealership
Mumbai
2011.03 - 2012.10
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Contacting service customers after their visit to monitor quality control and satisfaction.
- Keeping customers updated on the latest products in order to increase sales.
- Building and maintaining profitable relationships with key customers.
- Resolving customer complaints quickly and efficiently
- Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Maintaining Post Sales Customer Satisfaction Feedback
Education
MBA - Post Graduate in Marketing
Welingkar Institute of Management Development
Mumbai, India 2016.03 - 2018.04
Bachelor in Commerce
Lala Lajpatrai Institute of Management
Mumbai,India 2013.06 - 2014.06
Skills
Managerial skills
Software
MS Office
Certification
Securities Operations and Risk Management
Interests
Travelling
Timeline
Presales Manager
Chandak Developer
2023.02 - Current
Securities Operations and Risk Management
2022-03
Presales Manager
Ashapura & Option Realtors
2019.02 - 2021.01
MBA - Post Graduate in Marketing
Welingkar Institute of Management Development
2016.03 - 2018.04
Presales Manager
Omkar Realtors & Developer
2014.07 - 2019.02
Bachelor in Commerce
Lala Lajpatrai Institute of Management
2013.06 - 2014.06
Senior Customer Relationship Executive
Infinity Autolinks Pvt Ltd - Mahindra Dealership
2012.11 - 2014.04
Customer Relationship Executive
Shaman Group Pvt Ltd - Honda Dealership
2011.03 - 2012.10
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