Nikita Kadam
Import customer service
Mumbai,MH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Import Customer Service Representative
Global Logistics India Pvt Ltd
07.2017 - Current
- Increased customer retention by providing exceptional service and maintaining strong relationships with clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Streamlined communication between clients and overseas agents for efficient shipment coordination.
- Implemented and developed customer service training processes.
- Negotiated competitive rates with carriers to optimize shipping costs for clients, resulting in increased profit margins for the company.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Successfully managed multiple priorities simultaneously while maintaining strict adherence to deadlines under pressure-filled environments.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Commerce / TYBCOM
Bal Vikas Vidya Mandir
MumbaiSkills
Account Management
Self Motivation
Calm and Professional Under Pressure
Customer Service
Shipping procedures understanding
Team building
Customer Data Confidentiality
Customer Relationship Management (CRM)
Work Prioritization
Product and service knowledge
Timeline
Import Customer Service Representative
Global Logistics India Pvt Ltd
07.2017 - Current
Commerce / TYBCOM
Bal Vikas Vidya Mandir