Nikita Kashyap
Associate Consultant
Pune
Summary
Seeking a challenging position in an organization where I can use my talents and skills to grow and expand an organization as well as myself. I am adaptive to changes and I accept challenges as opportunities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Associate Consultant
Prutech
10.2023 - Current
- Working as Senior NOC Engineer for Client- John Deere.
- Performing change activities related to network as per SOP.
- Raising a ticket with ISP vendors and troubleshooting multiple issues.
- Monitoring the network devices and servers in Solarwind and Fault Management system.
- Resolving P1 and P2 priority Outage tickets within SLA.
Associate Consultant
Capgemini
02.2020 - 06.2023
- Basic troubleshooting of applications, systems, and infrastructure - Incident management and escalation procedures
- Knowledge of IT operations and infrastructure
- Monitored application performance and infrastructure using Dynatrace tools and Responded to alerts promptly, performed initial triage, and escalated issues as needed
- Collaborated with cross-functional teams to resolve incidents and minimize downtime
- Assisted in maintaining up-to-date monitoring dashboards and documentation
- Participated in on-call rotations, ensuring continuous monitoring and support and Client relationship building and Process optimization
- Cross-functional team collaboration and SLA adherence and performance metrics
- Managed incident and service request queues in the ServiceNow platform
- Responded to user inquiries and resolved issues within defined SLAS
- Collaborated with cross-functional teams to escalate and resolve complex incidents
- Maintained accurate documentation of incidents, solutions, and troubleshooting steps
- Assisted in training new team members on ServiceNow processes
- Hands-on experience on Monitoring tools like NNMI, Science Logic solarwinds and Dynatrace
- Worked on creating VPN, making NCR, Utilization reports
- Proactively taken part in MIM calls and have supported in understanding and resolving the issue.
Education
B.Tech -
Bengal College Of Engineering & Technology
XIIth - undefined
Notre Dame Academy, Jamalpur
Skills
Active listening skill
Communication skills
Interpersonal skills
Leadership skills
Management skills
MS Excel
MS PowerPoint
MS Word
Alert Monitoring
ITSM
ITIL
Network Protocols (Routing, switching, Ospf, bgp, HSRP, VPN, STP, VLAN)
Accomplishments
- Was an a proactive member of it of Nss Co-ordinator (2015 - 2019)
- Managed almost all the events and have hosted many of the programs of BCET - Event Manager (2015 - 2019)
- Won 1st prize in singing, Organised by company. (Capgemini)
- Got nominated for Women of future awards under the category - "Women of Promise" by company. (Capgemini)
- Got 1 rating and was promoted to Associate Consultant by company. (Capgemini)
Timeline
Associate Consultant
Prutech
10.2023 - Current
Associate Consultant
Capgemini
02.2020 - 06.2023
B.Tech -
Bengal College Of Engineering & Technology
XIIth - undefined
Notre Dame Academy, Jamalpur
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