Nikita Kaushik
Summary
Dynamic professional with a proven track record at Worldwide Foods Ltd, excelling in client management and performance optimization. Achieved a 10% reduction in perishable wastage through effective inventory protocols while enhancing customer satisfaction scores. Skilled in data-driven decision-making and strategic thinking, driving revenue growth and operational excellence.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Worldwide Foods Ltd
Manchester
01.2023 - 04.2025
- Oversaw daily store operations, ensuring smooth workflow, adherence to brand standards, SOPs, and high customer satisfaction
- Monitored KPIs - including sales, footfall, average transaction value, and inventory levels providing actionable insights to drive revenue growth through upselling, promotions, and effective merchandising
- Resolved customer concerns promptly and professionally, enhancing satisfaction, retention, and overall shopping experience
- Collaborated with cross-functional teams to improve operational processes, maintain visual merchandising standards, and consistently achieve store performance targets
- Collaborated with the regional sales team to drive B2B and bulk order tie-ups with corporates, event organizers, and institutions within the cluster geography
- Implemented FIFO (First In First Out) inventory protocols across all outlets, reducing perishable wastage by 10% and improving food cost efficiency
- Championed a customer-first culture across the cluster, driving consistent improvement in guest satisfaction scores and online ratings
Relationship Manager
Vipaar Bookkeeping Solutions Pvt Ltd
Chandigarh
10.2020 - 10.2021
- Facilitated end-to-end lease lifecycle management for 150+ residential and commercial properties
- Maintained a centralized lease tracker monitoring agreement start dates, renewal timelines, and expiry alerts - reducing instances of lapsed agreements by 25%
- Ensured all lease agreements adhered to RERA guidelines and local tenancy regulations, safeguarding company and client interests
- Drafted compelling property descriptions, highlight reels, and promotional content tailored to target buyer and tenant segments, improving inquiry volumes by 30%
- Scheduled and coordinated 100+ property inspections per week, aligning availability of clients, property managers, and site teams seamlessly across hybrid work settings
- Coordinated with the finance team to ensure rental receipts, TDS deductions, and payment reconciliations were processed accurately and on time
Account Manager
Magicpin
Gurgaon
12.2019 - 10.2020
- Reduced monthly merchant churn rate by 20% through a structured multi-channel engagement plan execution
- Designed and executed personalized retention plans for at-risk accounts, improving merchant reactivation rate by 15% within the assigned portfolio
- Partnered with the sales team to strategize and prioritize lead generation pipelines, identifying high-potential merchant segments based on category, location, and transaction history
- Supported onboarding of 30+ new merchants per quarter by bridging gaps between sales acquisition and post-onboarding success
- Resolved 100+ merchant queries and escalations monthly with a focus on first-contact resolution, achieving an average response TAT of under 24 hours
- Acted as a single point of contact for merchant concerns, leveraging effective communication to de-escalate issues and maintain a client satisfaction score of 90%+
- Created and managed project plans with defined milestones and deadlines across merchant campaigns and engagement initiatives, ensuring on-time delivery for 95% of projects
- Coordinated cross-functional efforts between sales, operations, and marketing teams to execute merchant-facing programs without delays
- Developed tailored account strategies to meet client-specific needs
Management Trainee
India Bulls
Delhi
07.2018 - 01.2019
- Conducted financial analysis of customer profiles including FOIR (Fixed Obligation to Income Ratio), LTV (Loan to Value), and CIBIL/credit bureau score evaluation
- Assisted credit underwriters in preparing credit appraisal memos (CAMs) for retail and SME loan cases
- Identified potential red flags in borrower profiles through income trend analysis and liability mapping, contributing to risk mitigation
- Supported end-to-end loan origination workflow from lead sourcing to disbursement, using Indiabulls' internal LOS (Loan Origination System)
Education
Master of Science - Entrepreneurship
Manchester Metropolitan University
Manchester, United Kingdom 01.2022 - 01.2023
Master of Business Administration - Human Resource & Marketing
Chandigarh University
India 07.2016 - 05.2018
Bachelor of Business Administration - Business studies
Bharat Institute of Technology
India 07.2013 - 05.2016
Skills
- Client management
- Performance optimization
- Data Driver Decision Making
- End-to-End Process Management
- Strategic thinking
- Customer portfolio management
Personal Information
- Date of Birth: 08/15/96
- Nationality: Indian
Timeline
Assistant Manager
Worldwide Foods Ltd
01.2023 - 04.2025
Master of Science - Entrepreneurship
Manchester Metropolitan University
01.2022 - 01.2023
Relationship Manager
Vipaar Bookkeeping Solutions Pvt Ltd
10.2020 - 10.2021
Account Manager
Magicpin
12.2019 - 10.2020
Management Trainee
India Bulls
07.2018 - 01.2019
Master of Business Administration - Human Resource & Marketing
Chandigarh University
07.2016 - 05.2018
Bachelor of Business Administration - Business studies
Bharat Institute of Technology
07.2013 - 05.2016