Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Kerwal

Banker
Kolkata

Summary

At Canara Bank, I led the credit department starting from my probation period and took it to new heights, enhancing customer loyalty and reducing bad debt significantly. My expertise in risk mitigation and exceptional performance monitoring skills were pivotal in driving operational excellence and achieving monthly collection targets. My approach fostered a culture of continuous improvement and strong client relationships. I led few branches in my tenure looking after the overall branch and achieved my corporate goals.

Overview

9
9
years of professional experience

Work History

Credit Manager

Canara Bank
05.2015 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
  • Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.

Education

Bachelor In Science - Chemistry

IGNOU
Asansol
09.2013

Skills

Proficient in Language

Timeline

Credit Manager

Canara Bank
05.2015 - 04.2024

Bachelor In Science - Chemistry

IGNOU

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