Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
PERSONALITY
Timeline
Generic
Nikita Mandale

Nikita Mandale

Pune

Summary

Client Success Lead with over 10 years of experience in leadership and strategic planning. Expertise in building high-performing teams and developing effective business strategies that drive revenue growth. Strong relationship management and negotiation skills, with a proven ability to foster collaborative partnerships. Achievements include significant improvements in operational efficiency and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Success Lead/Area Business Manager

Intellicloud Solutions
Pune
02.2025 - Current
  • Managed sales strategies to enhance brand presence and market share.
  • Collaborated with cross-functional teams to align marketing efforts with sales goals.
  • Identify, recruit, and onboard new Salesforce partners. Develop and nurture strategic relationships with Salesforce partners & end-user customers to drive long-term success and business growth.
  • Established key relationships with stakeholders to drive strategic partnerships and initiatives.
  • Maintained detailed records of sales activities, including daily call reports, weekly forecasts, and monthly performance metrics.
  • Managed the development of long-term relationships with key customers.
  • Developed and implemented sales strategies to increase market share.
  • Analyzed customer data in Telecom, Media, Manufacturing, Automotive sectors to identify trends in buying behavior and preferences.
  • Identified potential new International markets. (ASEAN, United Kingdom, UAE)
  • Collaborated with marketing team members to develop innovative campaigns that promote brand awareness.
  • Participated in regular meetings with senior management teams to provide updates on progress towards achieving objectives.
  • Prepared detailed reports on sales performance against established goals.
  • Attended events such as trade shows, conferences, seminars on behalf of the company to showcase products or services offered by the company.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Conducted market research and reported on competitors.
  • Developed training programs for sales teams to improve product knowledge and skills.

Business Development & Partner Alliance Manager

Drizzle IT Services
Pune
12.2022 - 11.2024
  • Partner & Client Relationship Management: Identify, recruit, and onboard new Salesforce partners. Develop and nurture strategic relationships with Salesforce partners & end-user customers to drive long-term success and business growth.
  • Salesforce Solution Selling: Collaborate with partners and end-user clients to understand their business needs, and deliver tailored Salesforce solutions including Sales Cloud, Service Cloud, Marketing Cloud, and custom applications. Knowledge on Salesforce.org.
  • Go-to-Market Strategy Development: Work closely with partners to create joint go-to-market strategies, in co-selling initiatives, campaigns, and market outreach.
  • Customer Engagement & Retention: Engage with end-user customers to ensure satisfaction with Salesforce products and services. Drive customer success through proactive support.
  • RFQ (Request for Quotation): Provide price quote for specific services or solutions based on their detailed requirements or specifications.
  • Negotiation & Contract Management: Manage the negotiation and closing of contracts with both partners and end-users.
  • Pipeline & Sales Forecasting: Track and report on sales activities, opportunities, and performance metrics using Salesforce CRM.
  • Marketing & Co-Branding: Lead or support co-marketing efforts with partners to enhance brand visibility and drive adoption of Salesforce solutions. Collaborate on webinars, case studies, and other promotional activities.

Business Development Manager

CodeElan Technologies
09.2022 - 11.2022
  • Identify new business opportunities through research, networking, and industry events.
  • Build and maintain strong relationships with new and existing clients; serve as the primary point of contact for key accounts.
  • Negotiate terms, pricing, and contracts; successfully close sales to secure new business.
  • Track sales activities and pipeline progress using CRM tools (HubSpot).

Senior. Business Development Specialist

Clindox India Pvt Ltd
09.2018 - 07.2022
  • Lead Generation & Market Research: Identify and develop new business opportunities by researching target markets (UK, Europe, Israel, India) industries, and potential clients.
  • Client Acquisition & Relationship Building: Build and maintain relationships with C-suite executives and key decision-makers. Develop tailored business proposals and pitch company product to new clients.
  • Sales Strategy Development: Create and execute sales strategies to meet revenue and growth targets.
  • Negotiation & Deal Closure: Lead negotiations on key contracts, agreements, and pricing structures. Close high-value deals and ensure smooth transitions from sales to account management.
  • Sales Forecasting & Reporting: Prepare detailed sales forecasts, track performance metrics using Hubspot CRM, and report progress to senior management.

Inside Sales & Pre-Sales Executive

Demandshore Pvt Ltd
05.2015 - 10.2017
  • Identify and qualify new sales leads through outbound calls, emails, and online research. Engage with potential clients to understand their needs and schedule meetings.
  • Deliver engaging product/service presentations to prospects via phone, video calls, or in-person meetings. Tailor pitches to address specific client needs and pain points.
  • Build and maintain strong relationships with both new and existing customers.
  • Track and report sales activities, opportunities, and outcomes in CRM systems.
  • Meet or exceed monthly, quarterly, and annual sales targets. Identify new opportunities for growth within existing accounts.

Sr. Technical Support Executive/Practitioner

IBM
07.2012 - 04.2015
  • International Broadband & Telecom support experience. Resolved client queries, tickets and liaising with Stakeholders in order to address and resolved reported issues in a timely manner.
  • Identified, troubleshooted technical hardware & software issues.

Education

Bachelor of Science - Computer Science

Modern College, University of Pune
Pune
05.2009

Skills

  • Effective communication skills
  • Salesforce CRM proficiency
  • Customer relationship management
  • Microsoft Office expertise
  • Sales negotiation strategies
  • Strategic partnership development
  • Stakeholder engagement
  • Multitasking capabilities
  • Decision-making skills
  • Market research analysis
  • Time management techniques
  • Team collaboration
  • Customer relationship building
  • Negotiation techniques

Websites

Certification

  • Certified IT Business Analyst (IIBA Certification - 2024) Institute: COEPD
  • Digital Marketing (Oct-2022) Institute: SEO Engineers

Languages

English, Hindi, Marathi

Accomplishments

  • Sales Champion of the Quarter
  • Top Performer Recognition Award
  • Employee of the year
  • Employee of the Quarter & Month
  • Platinum Member

PERSONALITY

  • Communicative
  • Punctuality
  • Organized
  • Planner

Timeline

Client Success Lead/Area Business Manager

Intellicloud Solutions
02.2025 - Current

Business Development & Partner Alliance Manager

Drizzle IT Services
12.2022 - 11.2024

Business Development Manager

CodeElan Technologies
09.2022 - 11.2022

Senior. Business Development Specialist

Clindox India Pvt Ltd
09.2018 - 07.2022

Inside Sales & Pre-Sales Executive

Demandshore Pvt Ltd
05.2015 - 10.2017

Sr. Technical Support Executive/Practitioner

IBM
07.2012 - 04.2015

Bachelor of Science - Computer Science

Modern College, University of Pune

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Nikita Mandale