Nikita Matere
Navi Mumbai
Summary
With nine years of dedicated logistics experience, I have honed my skills and developed a strong work ethic. Highly motivated, goal-oriented, and always optimistic, I am now seeking a challenging position that will allow me to utilize my abilities as a team leader and creative problem solver. The ultimate goal is to contribute to the accomplishment of organizational objectives and drive productivity improvements.
Currently associated with KUEHNE +NAGEL PVT LTD as Assistant Manager - Leading Financial Operational Care Specialist Team -Sea Logistics
Overview
9
9
years of professional experience
Work History
Assistant Manager - Operational Care Specialist (Sea Logistics)
KUEHNE +NAGEL PVT LTD
05.2022 - Current
- Company Overview: Established in India since 1997, Kuehne Nagel has grown into one of India's leading supply chain and logistics providers. Our strong market position lies in the sea freight, air freight, contract logistics and road logistics businesses, with a clear focus on providing IT-based integrated logistics solutions
- Leading a FSL team responsible for FCL shipments across Pan India, ensuring that team members are motivated, aligned with company goals, and consistently performing at their best
- Provide guidance and leadership to drive team success and achieve financial targets
- Review FCL job files as per the incoterm, closely examining the revenue and expense details
- Analyze losses, identify root causes, and collaborate with both internal and external stakeholders to resolve issues and ensure profitability and meeting monthly RFC targets for the branch
- Working on improving the FSL process and exploring automation opportunities and optimizing financial tracking systems
- Taking initiatives to streamline workflows, reduce manual errors, and increase overall team efficiency and output
- Ensure the team meets or exceeds key performance indicators (KPIs) related to FCL shipments, revenue, expense control, and profit margins
- Hold the team accountable for achieving financial objectives, providing support and direction where necessary
- Align and lead weekly calls with internal stakeholders to discuss ongoing issues, review progress on resolving loss files and ensure that action plans are implemented effectively
- Provide updates, share insights, and track closure of financial discrepancies
- Established in India since 1997, Kuehne Nagel has grown into one of India's leading supply chain and logistics providers
- Our strong market position lies in the sea freight, air freight, contract logistics and road logistics businesses, with a clear focus on providing IT-based integrated logistics solutions
Senior Executive - Operational Care Specialist (Sea Logistics)
KUEHNE +NAGEL PVT LTD
05.2022 - 03.2024
- To monitor and report on the operational performance of carriers and other vendors as well as ensure strong data quality for timely and accurate customer reporting
- To validate and follow up with carriers on arrival notices and carrier invoices ensuring timely delivery order (DO) receipts
- Responsible to handle both FCL and LCL shipments and provide end - to - end solutions related to operations
- Review daily shipment exceptions and resolve with service providers to ensure a timely flow of freight
- Responsible for raising invoices to customers based on Incoterms
- Filing requests on Odex to respective Liners, Co-Loaders, and NVOCCs for the invoices
- Managing buyer console & shipper console shipments and providing end-to-end solutions by coordinating with internal stakeholders and suppliers
- Scheduling payment release to the Liner, and Co-loader for charges involving Local Freight, Detention, High Sea Shipment and Storage
- Follow-up for the Delivery orders with respective Shipping lines
- Responsible to arrange payment receipt from the liner by ensuring the correct UTR details are provided and timely receipts of Delivery orders are achieved
- Sending arrival notice to the customer by keeping track of the shipment/container through the respective carrier portals
- Co-ordinating with the Customer, CHA and the Transporter for shipment-related queries and requirements
- Meeting the responsible team in the Carrier office for discussing real-time issues to achieve improved outcomes by following the Standard operating procedures
- Regulating FSL as per finance guidelines - KN finance system which regulates the monthly computation of revenue, expenses, and expected Gross profit based on each shipment
- This enables measuring the branch-wise profit and loss performance of the team
Senior Executive-Customer service - Export
CMA CGM AGENCIES INDIA PVT.LTD
09.2021 - 04.2022
- Company Overview: The CMA CGM Group is a leading worldwide shipping group in transport, logistics and air committed to energy transition. CMA CGM is merging its expertise in maritime transport with top quality logistics and intermodal solutions to offer an end-to-end shipping and logistics service.
- Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters
- Liaise with various internal and external stakeholders to facilitate exchange of information between customers and the organization and to provide resolution to customer queries and requests
- Compliance to process flows, SOPs and standing instructions defined for the customer service activity
- Proactive approach towards engaging customers towards improved relationship management and better understanding of customer requirements & relay the same effectively within the organization
- Achievement of positive customer feedback in terms of case management and achievement of organizational targets viz; net promoter score, customer satisfaction index & customer effort score
- To perform customer requests related to booking confirmation and booking amendments (Size, Type, Change Pick Yard Details to be changed, POD, Vessel, Service change, SQ, Container quantity, shipper change, reefer setting), cancellation, linking delinking of containers, roll over & roll back by checking with trade and rates
- To assist customer in BL draft, BL correction, BL release related queries, split BL, part load BL and merge
- To proactively send an email to customer, in case of VGM not filed to avoid shut out of containers
- Handling Damage container gate in, Damage container offload issue by checking with MNR team
- The CMA CGM Group is a leading worldwide shipping group in transport, logistics and air committed to energy transition
- More efficient, more reliable and ever more present, CMA CGM is merging its expertise in maritime transport with top quality logistics and intermodal solutions to offer an end-to-end shipping and logistics service that exceeds all expectations
Executive-Documentation Import (Import Process Quality Control Team)
CMA CGM AGENCIES INDIA PVT.LTD
07.2019 - 04.2022
- Preparing Advanced charge audit report and generating additional invoices to avoid short recovery on Pan India level
- Training about the process to new joiner
- Handling Pan India Invoice Cancellation and Adjustment of invoices for Freight, Local charges and D&D invoices request after validating the request checking updated tariff sheet & customer special agreed rates also updating appropriate remarks within the specified TAT
- Attending all Mails related to different Queries such as change in POP, confirmation of charges, correction of charges, SQ related queries, POL charges related queries, assisting CSU/SSC/DO team for any technical invoicing related queries & other clarification of different mails
- Handling Odex Dashboard for release of invoice as per customer request such as change in Payer address, D&D invoices, DO extension invoice, Freight invoice, Local charges invoice, Storage invoice, Late payment fee, etc
- Assisting on CFS volume report and sending the report to management
- Sending report to CSU Team wherein invoices are cancelled due to agency errors
- Monitoring OFAC (The Office of Foreign Assets Control) BLs by sending the report to SSC on weekly basis to update missed OFAC clause if any
- Monitoring & control of Import vessel Call Closure by sending the report to SSC, Import IGM team and asking them to do call closure and Pre discharge process of pending voyages, respectively
- Coordination with various locations, import doc, CSU and DO team to get work done smoothly
- Handling all SSC Queries related to invoices & updating SSC on any changes in process also assisting on Invoicing error report
- Rectifying the invoices received from the compliance team where invoices are raised incorrectly such as POSS issue, incorrect Tax code issue, incorrect GSTIN number etc
Customer Service Executive & Overseas co-ordinator
AFFORD FREIGHT SERVICES PVT LTD
05.2018 - 06.2019
- Company Overview: Afford Group of companies incorporated in 2005 as a logistics service provider with foundations built on Afford in custom clearance and customer service, it gained the trust of major customers
- Handling FCL, LCL & AIR shipments (Import & Export)
- Getting Freight from Air lines, Shipping lines & Co loader and quoting same to the customer
- Also advising with local charges, custom clearance charges, BL fee & transportation cost as per the terms of shipment & customer requirements
- Filing rates with the shipping lines
- Coordinating with liners or checking website regarding shipment status
- Handling nomination shipments updating daily status of shipment to overseas agents/consignee
- Depending upon type of shipment & weight then arranging transportation and coordinating with the transporter accordingly
- Updating shipper with Vessel schedule & all the cut off details according to their stuffing plans
- Placing booking and VGM filing and form 13 submission on website & ODEX
- Keeping daily notes on cut off details of vessel and managing shipment before the cut off timings
- Handling shipments from ICDs (Rail shipment)
- Sending Onboard confirmation & Pre-alert to agents
- Once booking is issue to the shipper then keeping track with the shipment until container is gate in before the cut off time
- Establish and maintain positive relationship with customers
- Afford Group of companies incorporated in 2005 as a logistics service provider
- With foundations built on Afford in custom clearance and customer service, it gained the trust of major corporate customers
- We handle approximately 10000 TEUs per annum
Export Operations
HAPAG-LLOYD GLOBAL SERVICES PVT LTD
10.2016 - 05.2018
- Company Overview: Hapag-Lloyd offers a fleet with a total capacity of 955,000 TEU, a container stock of more than 1.5 million TEU including one of the world's largest and most modern reefer container fleets and a global network of 125 liner services
- Working for US exports (US Gulf Pacific documentation); ensuring that the items shipped against instructions to ascertain the quantities destination and routing are correct
- Interacted with container tracing departments to correct container type and update number in booking
- Coordinated with customers for any queries with regards to their bill of lading and payment and sending reminders to customers for shipping instructions based on the documentation cut off time
- Processed return shipments from customers and checked with country and customer requirement
- Auditing of BL's (Bill of lading)
- Hapag-Lloyd offers a fleet with a total capacity of 955,000 TEU, a container stock of more than 1.5 million TEU including one of the world's largest and most modern reefer container fleets and a global network of 125 liner services
Import Operations
HAPAG-LLOYD GLOBAL SERVICES PVT LTD
10.2015 - 05.2018
- Provided training of basic shipping fundamentals, handled imports documentation and prepared delivery order instructions, released and announced shipments for rail and truck moves
- Worked for US Gulf Pacific imports; sent notifications to customers for pending documents, payments and customs; coordinated with area for any queries
- Ensured items to be shipped against instructions to ascertain that quantities, destination and routing are correct
- Created reports in import team on containers which carry dangerous goods or special cargo and sent to US office
Education
Advance Excel
Certified Course
Mumbai09-2019
Certified Course - Export Import Management
Exim Placements Academy Pvt. Ltd
Mumbai, India07-2015
Certified course - Level A1
German Language - Centura Linguistic Centre
Mumbai, India05-2014
Bachelor of Science - computer science
Pillai College of Arts, Commerce & Science
Mumbai, India10-2013
High School Diploma -
ICLES' Motilal Jhunjhunwala College
Maharashtra Board02-2009
S.S.C -
Terna Vidyalaya
Maharashtra Board03-2007
Skills
- Interpersonal skills
- Organizational skills
- Problem-solving abilities
- Goal-oriented
- Team player
- In-depth knowledge of Invoicing
- Auditing
- Air & Sea Freight calculation
- Coordination with shipping line
- Handling transporters
- Import & Export documentation
- Client relationship management
- Multi-tasking
- Team work
- Adaptability
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
German
Beginner (A1)
Accomplishments
Awarded with "Star Squad Winner"
Twinkinling Star award received for efficiently handling the process.
Awarded for the best story on my KN portal (success story)
Awarded for receiving appreciations from internal/external stakeholders for my performance.
Timeline
Assistant Manager - Operational Care Specialist (Sea Logistics)
KUEHNE +NAGEL PVT LTD
05.2022 - Current
Senior Executive - Operational Care Specialist (Sea Logistics)
KUEHNE +NAGEL PVT LTD
05.2022 - 03.2024
Senior Executive-Customer service - Export
CMA CGM AGENCIES INDIA PVT.LTD
09.2021 - 04.2022
Executive-Documentation Import (Import Process Quality Control Team)
CMA CGM AGENCIES INDIA PVT.LTD
07.2019 - 04.2022
Customer Service Executive & Overseas co-ordinator
AFFORD FREIGHT SERVICES PVT LTD
05.2018 - 06.2019
Export Operations
HAPAG-LLOYD GLOBAL SERVICES PVT LTD
10.2016 - 05.2018
Import Operations
HAPAG-LLOYD GLOBAL SERVICES PVT LTD
10.2015 - 05.2018
Advance Excel
Certified Course
Certified Course - Export Import Management
Exim Placements Academy Pvt. Ltd
Certified course - Level A1
German Language - Centura Linguistic Centre
Bachelor of Science - computer science
Pillai College of Arts, Commerce & Science
High School Diploma -
ICLES' Motilal Jhunjhunwala College
S.S.C -
Terna Vidyalaya
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