SAALIM SHEIKH
Mumbai
Summary
Results-driven Department Manager with 13+ years of experience in high-volume retail management and customer service. A proven track record of leading high-performance teams and optimizing operations for Zara, a global fashion leader. Expert in inventory management, KPI analysis, and staff development with a relentless focus on the premium customer experience.
Overview
13
13
years of professional experience
Work History
Department Manager
Zara
Mumbai
01.2015 - Current
- Team Leadership: Lead and mentor a multi-functional team of 20+ sales associates, focusing on productivity, brand alignment, and career progression.
- Operational Excellence: Oversee end-to-end department operations, including stock replenishment cycles, loss prevention strategies, and visual merchandising standards.
- Sales Strategy: Analyze daily and weekly KPIs (Conversion, UPT, ATV) to implement floor adjustments and drive revenue growth.
- Customer Experience: Act as the final point of escalation for complex customer inquiries, ensuring resolutions align with brand loyalty goals.
- Training: Developed and implemented a localized onboarding program that reduced "time-to-floor" readiness for new hires by 15%.
- A global fashion leader
Telecaller Supervisor
Teleaccess
Mumbai
01.2013 - 01.2015
- Supervised a team of tele-representatives to consistently exceed daily outbound call targets and quality benchmarks.
- Conducted regular call auditing and provided real-time coaching to improve agent conversion rates and script adherence.
- Generated comprehensive performance reports for senior management, highlighting trends and areas for process improvement.
Education
Bachelor of Commerce -
Mumbai University
Mumbai01-2013
Higher Secondary Certificate -
Bandra Boys Junior College
01-2009
Skills
- Leadership & Management
- Retail Operations
- Interpersonal
- Strategic Planning
- Inventory & Stock Control
- Conflict Resolution
- Performance Tracking (KPIs)
- Visual Merchandising
- Team Mentorship
- Workforce Scheduling
- POS System Management
Languages
- English
- Hindi
- Marathi
Technical Skills
- MS Office Suite (Excel)
- Retail ERP Systems
- Data Reporting
Timeline
Department Manager
Zara
01.2015 - Current
Telecaller Supervisor
Teleaccess
01.2013 - 01.2015
Bachelor of Commerce -
Mumbai University
Higher Secondary Certificate -
Bandra Boys Junior College